Check out our whitepapers, videos and blogs to learn more
Finding a balance between reducing costs and improving the customer experience has always been a challenge for businesses, but through new technologies, that challenge has just gotten easier.
Both business and consumer like live chat; it's a highly effective way to provide results. However it's a costly to provide these responses and resolutions. So how can you offload this routine work?
Download this whitepaper by McGee-Smith Analytics to discover how district m, a full-service advertising exchange expanded the use of their existing CRM tool to achieve the scalable customer care appraoch they were fter with great success.
Read this whitepaper to understand the impact AI will have on customer service, illustrated with several examples of typical customer interaction. Learn what to look for when transitioning to omnichannel customer engagament and how to get started with AI.
Learn what is driving demand for omnichannel solutions, and how companies are looking to integrated solutions that elevate both customer experiences and agent productivity. Also, see Live Assist for Microsoft Dynamics 365 in action.
Omnichannel is at the heart of any successful customer engagement strategy. Watch how CafeX and Microsoft are transforming in-app customer support on Dynamics 365. Create more personalized, intelligent experiences within websites and apps with chat, co...
Listen to CafeX and MSDynamicsWorld discuss an omnichannel customer engagement solution for Dynamics 365 that helps teams deliver faster, more intelligent sales, service, and support to accelerate revenue, improve resolution times and satisfaction ...
Organizations are constantly under pressure to improve their approach to omnichannel. But how? What do customers (and other stakeholders) really want, and how do you deliver?
Watch how CafeX Live Assist, Microsoft's preferred omnichannel solution for Dynamics 365 for Customer Service, helps organizations engage customers online with chat, co-browse and more to improve service and create effective sales campaigns.
Using more channels is no longer enough for companies to differentiate themselves. Savvy firms outpace others by optimizing how they use numerous channels to manage customer conversations. This is where omnichannel comes in.
During this webinar, noted industry analyst Sheila McGee Smith will discuss how Dynamics is re-shaping the convergence of CRM and contact center applications. She'll share many examples of companies using AI and machine learning as well as demonstrate AI