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Video powered apps

CaféX Client SDK allows users to develop JavaScript, iOS and Android applications that are embedded with voice and video calling to enterprise devices or other apps. Web plugins are avoided and sample apps are included as well.

In-app collaboration

CaféX Live Assist SDK enables developers to embed co-browse, remote app control, annotation, form fill and document sharing capabilities within customer-facing Web, iOS and Android apps. A sample web interface for the expert side is provided along with a simple API for voice & video chat.

Intelligent interactions

CaféX Palettes SDK enables an application to submit contextual data in conjunction with inbound customer calls to drive intelligent routing and IVR bypass. Customer wait times, queue length, and IVR data can also be extracted dynamically from the contact center and rendered visually within mobile and web apps.

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