What is CafeX?

Abstract

Over the years, CafeX has produced several software products. These include the Fusion suite providing on-premise voice, video, and co-browse interactions, to Supervisor Assist optimising call centers with sharing and chat, to more recently cloud-based multiparty voice, video and collaboration solutions.

Each of these products has been delivered independently. However, the core underlying platform remains consistent and has evolved over the years. CafeX is now providing a single task-based collaboration application built on a single platform, named CafeX, which culminates the years of research and experience working with large global companies.

Transforming Private Equity Governance

For private equity firms, a strong governance framework is more important than ever. Effective oversight and partnership with portfolio companies helps firms implement transformational initiatives that drive growth and mitigate risk. Two key factors underpin the success of these value building strategies. Clearly, reporting that is consistent, readily accessible and actionable is now table stakes.

What is CafeX?

Over the years, CafeX has produced several software products. These include the Fusion suite providing on-premise voice, video, and co-browse interactions, to Supervisor Assist optimising call centers with sharing and chat, to more recently cloud-based multiparty voice, video and collaboration solutions.

Omnichannel Architectural Decoupling

It is clear that omnichannel architecture is playing a large part in the enterprise IT strategy dealing with customer engagement. The number of channels available to consumers through social networks, chat systems and other new medium approaches is growing rapidly.