What is CafeX?

Abstract

Over the years, CafeX has produced several software products. These include the Fusion suite providing on-premise voice, video, and co-browse interactions, to Supervisor Assist optimising call centers with sharing and chat, to more recently cloud-based multiparty voice, video and collaboration solutions.

Each of these products has been delivered independently. However, the core underlying platform remains consistent and has evolved over the years. CafeX is now providing a single cross-company collaboration application built on a single platform, named CafeX, which culminates the years of research and experience working with large global companies.

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