Bringing Omnichannel to Microsoft Dynamics 365

Read this whitepaper by McGee-Smith Analytics to learn how Dynamics 365 users can extend in-app support to mobile and web touchpoints to enhance customer engagement across digital channels.

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Nemertes – Achieving the Promise of Pervasive Collaboration

Learn how WebRTC alternatives are emerging to revisit the promise of browser-based, plugin-free, rich communications for delivering business value.

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Aberdeen – The Business Case for WebRTC

Read this whitepaper by Aberdeen Research to learn how WebRTC helps companies improve agent utilization, increase service levels and maximize customer satisfaction.

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Aberdeen – The Business Benefits of Co-Browsing

Read this whitepaper by Aberdeen Research to learn how co-browsing technology helps companies achieve key contact center objectives, including increased revenue, lower cost per call and higher customer satisfaction.

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Kelcor – Engaging the Nomad with Live Mobile Assistance

Read this whitepaper by Dr. E. Brent Kelly of Kelcor Research to learn how companies are reinventing customer engagement while preserving existing communications, contact center and mobile application technology investments.

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