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Press Releases

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CafeX Supervisor Assist Now Rated “Avaya Compliant”

February 2017

CaféX has announced that CafeX Supervisor Assist is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services... Read more >>

CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

February 2017

CaféX has announced that it has signed a strategic partnership agreement with Aceyus, a global leader in enterprise-level contact center intelligence solutions. This relationship helps businesses of all sizes improve customer service through proactive agent coaching informed by rich analytics... Read more >>

CafeX Closes $18M Series C Funding Led by Rakuten, parent of Rakuten Communications

January 2017

CaféX has announced that it has closed on $18M in Series C funding. The round was led by Rakuten, Inc., parent company of Rakuten Communications, the Japan-based provider of enterprise telecommunications services and solutions... Read more >>

CafeX Acquires Vayyoo to Expand Enterprise Collaboration Platform

January 2017

CaféX has announced it has acquired Vayyoo, a leader in mobile-first virtual meeting room technology for enterprises. The Canadian-based company, founded by Shailesh Kaul and Arun Munje, is recognized for its innovative Vayyoo Rooms offering. Unlike traditional collaboration solutions that simply facilitate communication between users, Vayyoo Rooms focuses on overarching business activities, bringing together the right stakeholders and information at the right time to achieve target outcomes. The company’s customers include government, financial services, manufacturing and professional sports organizations... Read more >>

CafeX and ITOCHU Corporation Announce Strategic Partnership in APAC

January 2017

CaféX has announced an exclusive agreement with Japanese conglomerate ITOCHU Corporation. The agreement includes a capital investment by ITOCHU to CafeX in order to support global business expansion in the area of web real-time communications (WebRTC) customer engagement solutions. ITOCHU will also distribute CafeX products in top Asia Pacific markets, such as China, including Taiwan, Hong Kong and Macau, Singapore, Malaysia, Thailand and Australia.... Read more >>

CafeX Partners with Rakuten Communications to Fuel Market Expansion in Japan

November 2016

CaféX announced plans to significantly expand its presence in Asia. The company has reached an exclusive agreement with Rakuten Communications Corporation, a top provider of business telecommunications systems and services, to distribute CafeX’s award-winning portfolio of digital customer engagement and web collaboration solutions throughout Japan. CafeX has also named Vincent Gebes as its managing director of Asia to work directly with Rakuten Communications and other partners to expand business opportunities, develop localized offerings by market and build market awareness for CafeX solutions.... Read more >>

CafeX to Deliver Omnichannel Customer Engagement within Microsoft Dynamics 365

October 2016

CaféX has been selected as Microsoft’s preferred solution provider for real-time customer assistance within Microsoft Dynamics 365 for Customer Service. The strategic effort features a joint development roadmap as well as go-to-market collaboration to ensure ongoing and proactive integration of CafeX’s omnichannel capabilities within Dynamics 365.... Read more >>

CafeX Highlights WebRTC Proactive Agent Coaching Solution at Customer Contact Expo

September 2016

CaféX will demonstrate its award-winning products for proactive agent coaching and Omnichannel live assistance at Customer Contact Expo. The event takes place September 28 and 29 at Olympia London and is recognized as Europe’s premier event for customer experience innovation. CafeX will be located at stand C1042 throughout the exhibition... Read more >>

CafeX Showcases New Wizard, Wins Demo Award at WebRTC Conference

August 2016

CaféX has received an award in the ‘Best All-Around’ category during a demonstration competition at the recently held Real Time Web Solutions Conference in New York. At the event, CafeX also showcased Live Assist® Kickstart, its latest innovation in Web real-time communications (WebRTC) that makes it faster and easier for business users with no programming experience to add live assistance capabilities to mobile and web applications... Read more >>

CafeX to Showcase Live Digital Solutions at WebRTC Conference

July 2016

CaféX will showcase its latest innovations at the Real Time Web Solutions conference, taking place August 1 through 4 at the Kimmel Center in New York City. A Platinum sponsor, CafeX will conduct live demonstrations of its award-winning offerings at booth #3 on the exhibit floor... Read more >>

Stratus Video and CafeX Collaborate to Give ER Patients Faster Access to Specialized Care

July 2016

CaféX announced today their collaboration on a new solution that provides a better, more efficient urgent care experience for patients by empowering emergency room staff to immediately reach on-call specialist physicians through virtual communication... Read more >>

CafeX Showcases New Omnichannel Customer Experiences at Call Center Week

June 2016

CaféX will showcase the latest additions to its award-winning omnichannel portfolio at the Call Center Week Conference and Expo this week at The Mirage Hotel in Las Vegas. CafeX will conduct live demonstrations of its Live Assist® and Supervisor Assist products and is located at booth #725 on the exhibit floor... Read more >>

JurisLink Wins Ovum Award for CafeX WebRTC Solution for Attorneys

May 2016

CaféX announced that its customer JurisLink has been awarded Ovum’s On the Radar award in the ‘Connecting the Physical World’ category. The award was announced during the Ovum Industry Congress held on May 11 and 12 in London. Ovum is a globally recognized market research and consulting organization that focuses on IT, communications technology and media markets. On the Radar awards are conferred annually to recognize technology innovators that enable end-user organizations to create real value in their businesses... Read more >>

CaféX Highlights WebRTC’s Business Potential at UC Expo

April 2016

CaféX announced that Gethin Liddell, its director of technical sales for EMEA, will speak at UC Expo about the current state of affairs regarding WebRTC technology use in the enterprise. The session “WebRTC – A Failure or Pivotal for Real-Time Collaboration?” is taking place today in the Communications Network, Analytics & Security Theatre... Read more >>

CaféX’s Dave Phillips to Discuss Business Benefits of WebRTC

April 2016

CaféX announced that Dave Phillips, its managing director, will speak at the Global WebRTC Summit in London. The conference is recognized as a leading venue for bringing together vendors, developers, and users to share information and experiences regarding real-time communications. CaféX is a show sponsor and will be exhibiting a broad range of real-time communications and collaboration solutions during the event... Read more >>

CaféX, CBA and Clara Online to Bring Chime Collaboration to China

March 2016

CaféX Communications®, a leading supplier of mobile and web engagement solutions, Communication Business Avenue, Inc. (CBA), and Clara Online, Inc., a leading provider of cloud services, announced a partnership to bring CaféX’s revolutionary Chime browser-based collaboration technology to China’s burgeoning business market. ... Read more >>

CaféX Gives Collaboration a Fresh Facelift at Enterprise Connect

March 2016

CaféX today that it will showcase its new brand identity at next week's Enterprise Connect 2016 event in Orlando alongside a wave of fresh innovations aimed at transforming how business users collaborate with each other and with customers ... Read more >>

CaféX Launches Chime to Transform How Businesses Collaborate

February 2016

CaféX today introduced Chime, next-generation software that makes intuitive video collaboration available to all business users for up to 70% less than today's systems. A finalist for this year's Best of Enterprise Connect Award, Chime connects to existing video conferencing systems and fulfills WebRTC's open promises by reaching every user securely on every browser with no software to install ... Read more >>

CafeX Announces Live Virtual Coaching Solution for Call Centers

February 2016

CaféX announced the release of Supervisor Assist, a live coaching solution that enables contact center supervisors to listen to, observe and interact with agents in real-time during customer calls directly from any Web browser... Read more >>

CafeX and CCT Solutions Announce Partnership Agreement

January 2016

CaféX and CCT Solutions, a provider of comprehensive unified communications and contact center solutions, announced that they have signed a partnership agreement. Within the framework of this agreement CCT will implement and support CafeX's customer interaction technologies in conjunction with ContactPro, CCT's award-winning omnichannel agent desktop solution ... Read more >>

CafeX Receives Innovation Award at WebRTC Conference & Expo in Paris

January 2016

CaféX announced today that CafeX Live Assist® is the winner of the Innovation award at the recent WebRTC Conference and Expo in Paris. CafeX's winning entry was presented to industry experts during a live demonstration competition that featured a number of top Web Real-time Communications (WebRTC) technology providers ... Read more >>

CafeX Director Gethin Liddell To Share Real-World Insights at WebRTC World in Paris

December 2015

CaféX announced that Gethin Liddell, director of technical sales, will discuss WebRTC deployments in practical business settings at the WebRTC Conference and Expo in Paris ... Read more >>

CafeX and CBA To Showcase WebRTC-based Customer Engagement Solutions At Call Center/CRM Conference in Tokyo

November 2015

CaféX will showcase its market-leading WebRTC-based omnichannel customer interaction solutions at the Call Center/CRM Conference from November 12-13 at the Sunshine City Convention Center in Tokyo, Japan ... Read more >>

CafeX Signs Agreement with CBA to Distribute CafeX's Omnichannel Customer Engagement Solutions In Asia

November 2015

CaféX announced that it signed an agreement with Communication Business Avenue, Inc. (CBA), a systems integrator of communications technology for businesses ... Read more >>

CafeX CMO Sajeel Hussain to Discuss WebRTC and Omnichannel Customer Engagement Solutions for the Financial Sector at IP Expo Europe

October 2015

CaféX announced that Sajeel Hussain, its chief marketing officer, will deliver a presentation on WebRTC-based omnichannel customer interaction solutions, and their relevance to financial institutions, at the IP Expo Europe conference... Read more >>

CaféX Names Dave Phillips as Managing Director for EMEA and Asia-Pacific Regions

September 2015

CaféX announced that Dave Phillips has joined the organization as managing director. In this capacity, he is responsible for CafeX's business development, sales and marketing initiatives in Europe, the Middle East, Africa, Asia, and the Pacific Region... Read more >>

CaféX CTO David Jodoin to Lead Metrics Discussion at Digital Customer Experience Strategies Summit

September 2015

CaféX announced that David Jodoin, its co-founder and chief technology officer, will moderate a panel session at the Digital Customer Experience Strategies Summit, scheduled for September 23 and 24 at the Hyatt Regency McCormick Place in Chicago. Jodoin's panel, "Choose the Right Metrics to Take Your Digital CX to the Next Level," will take place on Thursday, September 24 at 11:15 am ... Read more >>

CafeX Recognized by CRN Magazine as 2015 Emerging Vendor

July 2015

CaféX has been named to The Channel Company's exclusive 2015 CRN® Emerging Vendors List. This annual compilation features up-and-coming technology vendors that have introduced innovative new products, creating opportunities for channel partners in North America to deliver high margin, cutting-edge solutions for customers ... Read more >>

Gartner Names CafeX "Cool Vendor in Unified Communications"

April 2015

CaféX announced that it has been named a "Cool Vendor" in Gartner Research's 2015 Cool Vendors in Unified Communications report. The global research firm's findings highlight the use of Web real-time communication (WebRTC) together with advances in mobile, video and contextual communication technologies to enhance collaboration between employees and with customers... Read more >>

CafeX Closes on $21 Million Series B Raise

March 2015

CafeX has closed on $21M in Series B funding. The round included participation from Intel Capital and a subsidiary of USAA, with return backing by Illuminate Ventures and other prominent angel investors ... Read more >>

CafeX Receives Strategic Investment from Intel Capital

March 2015

CafeX announced that Intel Capital has made an undisclosed investment in the company. Founded in 2013, CafeX has evolved into a market leader for its innovative software platform that leverages WebRTC technology to power contextual real-time communication experiences within enterprise applications ... Read more >>

CafeX and Humanify Announce Partnership to Redefine Personalized Customer Engagement

March 2015

CafeX today announced that it has partnered with Humanify™, a leading provider of cloud-based customer experience technology, to deliver transformational customer engagement ... Read more >>

CaféX and Strategic Products and Services (SPS) Team Up to Deliver Real-Time Customer Engagement Solutions

March 2015

CaféX announced that it has reached a reseller agreement with Strategic Products and Services (SPS), a global systems integrator and managed services provider for Unified Communications (UC) and collaboration solutions. Under the agreement, SPS will expand its advanced customer experience capabilities with the CaféX Fusion® portfolio to bring contextual real-time communication to mobile and web applications ... Read more >>

USAA Strategic Investment in CafeX Fuels Market Expansion Plans

December 2014

CaféX, a leading provider of real-time engagement solutions for mobile and web platforms, today announced that a subsidiary of USAA, a premier financial services provider to U.S. military members ... Read more >>

CaféX Receives 2014 WebRTC Conference & Expo V Demo Award

November 2014

CaféX announced today that it has received a 2014 WebRTC Conference & Expo V Demo Award for Best Customer Service Solution ... Read more >>

CafeX Communications Launches Quisbee for Online Customer Engagement

November 2014

Cloud-based platform creates personalized customer experiences by adding one-touch live video chat & co-browse technology to business websites SAN JOSE, Calif., Nov. 19, 2014 /PRNewswire/ — WebRTC Conference & Expo — CafeX, a leading provider of real-time customer experience solutions, today announced the launch of Quisbee, a cloud-based platform that provides personalized, instant engagement for ... Read more >>

CaféX Announces Channel Expansion for Its Mobile and Web Customer Engagement Solutions

October 2014

Company's Recruits Include National VARs, Collaboration Vendors and Managed Services Providers New York, NY–October 22, 2014 –CaféX, a leading provider of real-time engagement solutions for mobile and web platforms, today announced a number of additions to its international reseller network and partnerships with several leading collaboration vendors. These partners can now leverage CaféX award-winning WebRTC-based ... Read more >>

CaféX Communications to Share Insights and Experiences at WebRTC Conference & Expo IV

June 2014

Company Experts Will Discuss WebRTC Development and Deployment in Healthcare and Contact Center Applications New York, NY June 17, 2014 –CaféX, a leading provider of real-time engagement solutions for mobile and web platforms, today announced that it will participate in the WebRTC Conference & Expo IV, scheduled for June 17-19, 2014, at the Cobb Galleria ... Read more >>

CaféX Communications to Receive New Product Innovation Award from Frost & Sullivan

June 2014

Company recognized for enabling contextual mobile collaboration solutions that redefine customer experience New York, NY–June 9, 2014 –CaféX, a leading provider of real-time engagement solutions for mobile and web platforms, today announced that the company will receive Frost & Sullivan's 2014 North American New Product Innovation Award in Mobile and Web Customer Engagement Solutions ... Read more >>

CaféX Wins Best of Enterprise Connect 2014 Award

March 2014

CaféX wins Best of Enterprise Connect 2014 Award for its groundbreaking Live Assist product that transforms customer interactions within mobile and web channels ... Read more >>

CaféX Launches Fusion Palettes for Contextual Mobile Engagement at EC

March 2014

Software innovation bridges enterprise contact center capabilities with mobile applications and websites to facilitate information-rich customer interactions persistent across channels Enterprise Connect, Orlando, Florida – March 18, 2014 – CaféX, a leading provider of real-time customer engagement solutions and software, today announced the availability of Fusion CaféX Palettes, software that extends existing enterprise contact center ... Read more >>

CaféX Communications to Showcase Fusion Live Assist™ at Enterprise Connect 2014

March 2014

Selected as finalist for Best of Enterprise Connect, Fusion Live Assist embeds live video and more within mobile and web apps to revolutionize customer interaction solutions New York – March 13, 2014 – CaféX, a leading provider of real-time customer engagement solutions and software, announced that it will demonstrate its revolutionary Fusion Live Assist™ customer ... Read more >>

CaféX Announces Availability of a White Paper That Highlights Live Mobile Assistance Solutions

February 2014

Document describes how organizations can reimagine customer engagement while leveraging current technology investments New York – February 17, 2014 – CaféX, a leading provider of real-time customer engagement solutions and software, announced the availability of a white paper that showcases the steps innovative companies are taking to enhance mobile applications through live assistance and self-service capabilities ... Read more >>

CaféX Communications Selected as Finalist for Best of Enterprise Connect 2014 Award

February 2014

Panel of Industry Experts Name CaféX Fusion Live Assist™ One of Six Most Impactful Enterprise Communications Technologies SAN FRANCISCO – February 12, 2014 – Today CaféX announces their selection as one of six companies chosen as a finalist for Enterprise Connect Orlando's Best of Enterprise Connect Award. The Best of Enterprise Connect winner will be ... Read more >>

CafeX Communications to Sponsor and Present Keynote at WebRTC Conference & Expo III

October 2013

Norwalk, CT—October 31, 2013—TMC, Systemwide Media and PKE Consulting announced today that CaféX Communications has signed on to be a Platinum Sponsor as well as provide a keynote at WebRTC Conference & Expo III. The event, held November 19-21, 2013, in Santa Clara, California, caters to enterprises, service providers, Web providers, investors and developers and will ... Read more >>

Thrupoint Completes Spin-Off of Software Business into CaféX Communications

September 2013

Thrupoint Completes Spin-Off of Software Business into CaféX Communications ... Read more >>