Omnichannel Architectural Decoupling

Abstract

It is clear that omnichannel architecture is playing a large part in the enterprise IT strategy dealing with customer engagement. The number of channels available to consumers through social networks, chat systems and other new medium approaches is growing rapidly.

With these ever-increasing methods and channels of communication, omnichannel architectures have to be adaptive without effecting a constant stream of updates on how the business intelligence and workforce interactions are modelled for routing.

Metrigy—Achieving the Next Phase of Client Engagement

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In this whitepaper, Metrigy explains what workspaces need to support client engagement and what you need to look for in your solutions.

What your channel solution needs and how existing ones fail

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Learn about the limitations of channel-based solutions and how Challo addresses these fundamental barriers.

The New Frontier of Cloud Collaboration

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Learn how teams can use technology to gather external colleagues, partners, and clients around their content.