Omnichannel Architectural Decoupling

Abstract

It is clear that omnichannel architecture is playing a large part in the enterprise IT strategy dealing with customer engagement. The number of channels available to consumers through social networks, chat systems and other new medium approaches is growing rapidly.

With these ever-increasing methods and channels of communication, omnichannel architectures have to be adaptive without effecting a constant stream of updates on how the business intelligence and workforce interactions are modelled for routing.

Transforming Private Equity Governance

For private equity firms, a strong governance framework is more important than ever. Effective oversight and partnership with portfolio companies helps firms implement transformational initiatives that drive growth and mitigate risk. Two key factors underpin the success of these value building strategies. Clearly, reporting that is consistent, readily accessible and actionable is now table stakes.

What is CafeX?

Over the years, CafeX has produced several software products. These include the Fusion suite providing on-premise voice, video, and co-browse interactions, to Supervisor Assist optimising call centers with sharing and chat, to more recently cloud-based multiparty voice, video and collaboration solutions.

Omnichannel Architectural Decoupling

It is clear that omnichannel architecture is playing a large part in the enterprise IT strategy dealing with customer engagement. The number of channels available to consumers through social networks, chat systems and other new medium approaches is growing rapidly.