Omnichannel Architectural Decoupling


It is clear that omnichannel architecture is playing a large part in the enterprise IT strategy dealing with customer engagement. The number of channels available to consumers through social networks, chat systems and other new medium approaches is growing rapidly.

With these ever-increasing methods and channels of communication, omnichannel architectures have to be adaptive without effecting a constant stream of updates on how the business intelligence and workforce interactions are modelled for routing.

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Whitepaper: The Missing Link For HR Recruiters

Download this free whitepaper to learn how video collaboration tools can help HR teams reduce time to fill and hire better candidates faster.
Front cover of Nemertes whitepaper

Nemertes Whitepaper

Download this report to learn how collaborative workspaces overcome limitations with today's team collaboration tools, especially for multi-company and client engagement use cases. Download
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Transforming Private Equity Governance

Learn how collaborative workspaces help private equity firms oversee and partner with portfolio companies to drive growth across key initiatives.