CafeX Live Assist for Microsoft Dynamics 365 Pricing

Our subscription plans for CafeX Live Assist include omnichannel engagement fully integrated with Microsoft Dynamics 365 to improve productivity and accelerate business growth.
Pricing plans below are per month per user based on a pre-paid annual subscription for 100 users.


Cobrowse assistance
Agents remotely view and control visitors web pages and apps
Full Dynamics 365 integration
Spotlight and annotation tools
File push
Single sign on
Online support
Self-help knowledge base


Everything in Core
Live chat between agents and visitors in 37 languages
Chat bot integration
Content engagement campaigns
Chat transfer, transcripts
Pre-chat surveys
Chat agent presence, availability
Agent skill-based routing
Chat supervisor capabilities
Monitoring & dashboards


Everything in Enhanced
Voice and video calling between agents and visitors
Full omnichannel engagement
Chat to voice/video escalation
'See me' and 'See what I see'
No download for visitors
Cobrowse simultaneously
One or two-way video
Full-screen view
Embedded call window