CafeX Communications, Inc. (“CafeX”) uses certain sub-processors, subcontractors and content delivery networks to assist it in providing the CafeX Services as described in the Terms of Service (“TOS”). Defined terms used herein shall have the same meaning as defined in the TOS.
A sub-processor is a third-party data processor engaged by CafeX, who has or potentially will have access to or process Service Data (which may contain Personal Data). CafeX engages different types of sub-processors to perform various functions as explained in the tables below. CafeX refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as “subcontractors” and not sub-processors.
CafeX undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Service Data.
CafeX execute an agreement with our SubProcessors, including but not limited to the requirements to:
The information herein is a list of third-party sub-processors, subcontractors and content delivery networks used by CafeX as of the date of this policy (which CafeX may use in the delivery and support of its Services).
CafeX owns or controls access to the infrastructure that CafeX uses to host and process Service Data submitted to the Services, other than as set forth herein. Currently, the CafeX production systems used for hosting Service Data for the Services are located in co-location facilities in the United States, APAC and Europe and in the infrastructure sub-processors listed below.
|Entity Name||Purpose||Entity Country|
|Amazon Web Services, Inc.||Cloud Service Provider, and network services||North America|
|Google Inc.||Email, collaboration Services & transcription||United States|
|Twilio, Inc.||Telephony SaaS||United States|
|Sendgrid, Inc.||Transactional email||United States|
|Box||File sharing and previewing in Meetings||United States|
|ActiveCampaign||CRM, Email Campaign and nurture emails||United States|
|Freshworks||Support and Knowledge-base||United States|
|Workato||Process workflows||United States|
|Pendo.io||Product introduction and UI tour||United States|
As explained above, CafeX also uses certain “subcontractors” to assist in the operations necessary to provide the CafeX Services as described in the Terms of Service. The following is a list (as of the date of this policy) of the names and locations of material third-party subcontractors. Subcontractors do not have access to Service Data.
|Entity Name||Entity Type||Location|
Last Updated – Neil Ellis – 20220307