The COVID-19 pandemic made clear that current approaches to incident management needed drastic reassessment. Despite differences in type, size, industry and sector, what the majority of organizations shared was a siloed and unadaptive approach to managing risk. However, there were organizations that came out of the pandemic with quick, effective and comprehensive responses.
1. Incident Management is cross-functional and needs to connect the right people to the right information in order to make the best decisions possible.
2. The response is multifaceted and multi-formed and should draw on stakeholders across the organization according to their specialties and roles.
3. Risk is increasingly dynamic and enduring and requires a consistent way for solutions to automate baseline requirements, such as application integrations, knowledge management and information sharing, so that response teams can focus on devising creative and innovative ways to adapt to the incident.
Historically, security teams have been made responsible for handling incidents. The pandemic showed that despite a security team’s expertise, compartmentalizing the response to them alone fails to address the complexity of the event. This approach siloed information, leaving out necessary perspectives and knowledge by the rest of the organization.
Organizations that came out of the pandemic stronger were the ones that recognized incident management as a cross-functional effort. Incident Management needs to be threaded throughout the organization so that the right people are tasked with the right assignments and informed with the right information in order to make the best decisions possible. With clearer procedures for how events are managed within the organization, tasks can be assigned with expertise, and collaboration can be managed efficiently.
The majority of approaches to Incident Management were in having a small team that worked off of a relatively generalized response plan, but the pandemic showed the shortcomings of this type of approach. Incident Management is much more effective when the approach is communicated across multiple stakeholders and developed with their involvement.
Incidents are not one-off or temporary threats. They are, instead, ongoing developments to the circumstances of the organization and its environment. While the nature of the incident is unpredictable, the probability that it occurs is not. The organizations that responded to the pandemic best invested in solutions that streamlined and automated the structural elements of a response, such as application integrations, knowledge management and information sharing, so that their response teams could focus on creative and innovative ways to respond to the unfolding threat.
While the COVID-19 pandemic was the most severe crisis experienced to date, it made clear that risk is increasingly dynamic and lasting. Organizations need a solution that manages the entire incident lifecycle from planning through response and recovery. Challo offers organizations a comprehensive and adaptable approach to help ensure the safety of those affected and the ability to respond.