Enhance Your Service Center

with CafeX Platform’s Innovative Solutions

Introducing Supervisor Assist and Live Assist, two revolutionary features of the CafeX Platform designed to empower your service center agents and supervisors with seamless and secure communication.

Supervisor Assist™

With Supervisor Assist, your team leads and supervisors can engage with agents effortlessly and without intrusion. This feature allows real-time, on-demand screen sharing where supervisors can view everything an agent is doing on the app. Whether it’s a need for guidance or quality control, supervisors can initiate voice, video, and chat communications with the agent, all handled seamlessly by the CafeX Platform. And the best part? No app changes are required, as UI configuration is automatically accommodated on-the-fly.

Live Assist™

Built on the foundation of Supervisor Assist, Live Assist is tailored specifically for agent-customer activities. Providing the same smooth interaction but with added layers of security, Live Assist comes with guardrails that ensure the privacy and protection of customer data.

Key Benefits

  • Seamless Experience: Agents can connect with supervisors without switching to another communications system, making the workflow smoother and more efficient.
  • Non-Intrusive Support: Supervisors can join and guide the agent’s activities without disturbing the natural flow of interaction, enhancing the quality of customer service.
  • Secure Customer Engagement: Live Assist’s robust privacy features ensure that customer data is safeguarded, building trust and compliance.
  • Effortless Integration: With the CafeX Platform’s advanced technology, implementation is a breeze, requiring no changes to your existing app configuration.

Take your service center to the next level with the CafeX Platform’s Supervisor Assist and Live Assist features. Empower your agents, provide unmatched support, and ensure a world-class customer experience. Reach out to us today to learn how CafeX can transform your customer service operations.