When it comes to customer service, intelligent orchestration is critical to maintain context and deliver exceptional customer experiences. More than ever, organizations are making pointed investments in order to improve experiences and support customer journeys. Business planners responsible for customer experience and engagement now need to develop a customer first model when it comes to technology investments.
Download this whitepaper to discover:
• How contact centers and CRM are converging
• Why customer experience is driving key business-wide strategies
• Why artificial intelligence (AI) is pivotal for powering intelligent customer engagement across multiple touchpoints
• Why agents need a unified view of the customer to provide the best service
• How omnichannel capabilities are critical both for context and better experiences for customers and agents