Finding a balance between reducing costs and improving the customer experience has always been a challenge for businesses, but through new technologies, that challenge has just gotten easier.
Both business and consumer like live chat; it's a highly effective way to provide results. However it's a costly to provide these responses and resolutions. So how can you offload this routine work?
Download this whitepaper by McGee-Smith Analytics to discover how district m, a full-service advertising exchange expanded the use of their existing CRM tool to achieve the scalable customer care appraoch they were fter with great success.
Read this whitepaper to understand the impact AI will have on customer service, illustrated with several examples of typical customer interaction. Learn what to look for when transitioning to omnichannel customer engagament and how to get started with AI.
Using more channels is no longer enough for companies to differentiate themselves. Savvy firms outpace others by optimizing how they use numerous channels to manage customer conversations. This is where omnichannel comes in.
Download this whitepaper to learn why intelligent orchestration is critical for maintaining context, delivering exceptional customer experiences and driving business strategies.
Read this whitepaper to learn what vital questions businesses should be asking themselves before determining which omnichannel solution is best for their bank account, the productivity of their front line agents and most importantly their customers
Read this whitepaper by McGee-Smith Analytics to learn how Dynamics 365 users can extend in-app support to mobile and web touchpoints to enhance customer engagement across digital channels.
Nemertes Research highlights how the unmet promises of WebRTC are being addressed through pervasive collaboration solutions that reach everyone, everywhere