Customers increasingly view digital as their preferred starting point. Online self-service has moved to the forefront, yet buyers still need support during key journeys and expect help to be quick, even immediate. In response, companies are pressed to deliver consistent levels of service with unity across channels, in which meaningful conversations and efficient resolutions take place.
During this webinar, we will look at what is driving demand for omni-channel solutions, and how companies are looking to integrated solutions that elevate both customer experiences and agent productivity. Attendees will learn how CaféX Live Assist for Microsoft Dynamics 365 extends live engagement to web and mobile apps, enabling agents to chat with online visitors, see their screens, co-browse and much more from within Dynamics 365.
Join CaféX to learn how your business can: