Loading...
image description

On-Demand Webinars

Transforming the Omnichannel Customer Experience

Hear how CaféX Live Assist for Microsoft Dynamics 365 can help you deliver best-in-class customer service that can increase customer loyalty, improve agent productivity and grow your business.
 
Topics: Live Chat, Customer Service, Call Center Productivity, Dynamics CRM Integration
Product Focus: Live Assist for Microsoft Dynamics 365
Time: 30 min

View Webinar Now

Your Customers Expect Omnichannel – Can You Deliver?

Learn what is driving demand for omnichannel solutions, and how companies are looking to integrated solutions that elevate both customer experiences and agent productivity. Also, see Live Assist for Microsoft Dynamics 365 in action.
 
Topics: Service Channels, Co-browsing & Screen-sharing, Dynamics CRM Integration
Product Focus: Live Assist for Microsoft Dynamics 365 
Time: 30 min

View Webinar Now

Boost Agent Performance with Remote Live Coaching

Join CaféX and Michael Ringman, CIO of TELUS International, as they discuss innovative strategies to improve call center performance through real-time monitoring and agent supervision.
 
Topics: Agent Productivity, Desktop Observation, Actionable Intelligence
Product Focus: Supervisor Assist
Time: 30 min

View Webinar Now

 

How to Implement Desktop Video Conferencing without Plug-ins and without Killing Your Network 

Listen to CaféX and Irwin Lazar, Vice President and Service Director at Nemertes Research, discuss what’s driving demand for ubiquitous videoconferencing and how best to integrate browsers on desktops and mobile into room systems with minimal network impact.
 
Topics: Virtual Meetings, Video Chat, Mobile Videoconferencing
Product Focus: Chime
Time: 60 min

View Webinar Now