Loading...
image description

On-Demand Webinars

See the Latest CRM/Dynamics 365 Omnichannel Solution Co-developed by Microsoft and CaféX

Listen to CafeX and MSDynamicsWorld discuss an omnichannel customer engagement solution for Dynamics 365 helps teams deliver faster, more intelligent sales, service, and support to accelerate revenue, and improve resolution times, satisfaction, and loyalty.

Topics: Live Chat, Co-browsing, Customer Service, Dynamics CRM Integration
Product Focus: Live Assist for Microsoft Dynamics 365
Time: 60 min

View Webinar Now

 

 

Intelligent CRM: How AI is Already at Work in the Contact Center

During this webinar, noted industry analyst Sheila McGee Smith will discuss how Dynamics is re-shaping the convergence of CRM and contact center applications. She'll share many examples of companies using AI and machine learning as well as demonstrate AI technologies and other advanced omnichannel capabilities.
 
Topics: Artificial Intelligence (AI), machine learning, omnichannel, contact center applications, live demo
Product Focus: Live Assist for Microsoft Dynamics 365
Time/Date:  March 20th, 1pm EST - 60 min

View Webinar Now

Transforming the Omnichannel Customer Experience

Hear how CaféX Live Assist for Microsoft Dynamics 365 can help you deliver best-in-class customer service that can increase customer loyalty, improve agent productivity and grow your business.
 
Topics: Live Chat, Customer Service, Call Center Productivity, Dynamics CRM Integration
Product Focus: Live Assist for Microsoft Dynamics 365
Time: 30 min

View Webinar Now

Your Customers Expect Omnichannel – Can You Deliver?

Learn what is driving demand for omnichannel solutions, and how companies are looking to integrated solutions that elevate both customer experiences and agent productivity. Also, see Live Assist for Microsoft Dynamics 365 in action.
 
Topics: Service Channels, Co-browsing & Screen-sharing, Dynamics CRM Integration
Product Focus: Live Assist for Microsoft Dynamics 365 
Time: 30 min

View Webinar Now

Boost Agent Performance with Remote Live Coaching

Join CaféX and Michael Ringman, CIO of TELUS International, as they discuss innovative strategies to improve call center performance through real-time monitoring and agent supervision.
 
Topics: Agent Productivity, Desktop Observation, Actionable Intelligence
Product Focus: Supervisor Assist
Time: 30 min

View Webinar Now