Case Studies
Case Study: Growing Digital Advertising Company Improves Online Conversions
Read how district m, a full-service advertising exchange expanded the use of their existing CRM, Microsoft Dynamics 365 to achieve more scalable personalized customer experiences by embedding the omnichannel capabilities of Live Assist for Dynamics 365.
Case Study: Citizens First Elevates Employee Training
Read how ICCS, a non-profit organization that trains front line government staff to become customer centric, is using structured virtual workspaces to drive significant cost savings and maintain employee engagement throughout the learning process.
Case Study: Empower Supervisors to Optimize Agent & Customer Journeys
Read this case study by McGee-Smith Analytics to learn how one of the world’s largest banks is reducing agent training costs and attrition through proactive agent coaching remotely from any browser while customer calls are in progress.
Case Study: Perfecting the Art of Customer Engagement
Read this case study by McGee-Smith Analytics to learn how one of the world’s largest credit card companies has improved net promoter score and first call resolution by extending mobile video chat to customers for more personalized support.
Case Study: JurisLink and CaféX Save Attorneys Time and Money
Read how JurisLink legal conferencing services uses CaféX's WebRTC platform to make it simple for attorneys to set up virtual, secure video conferences with clients in correctional facilities, saving up to $1,400 tax dollars per attorney-client meeting.