Case Studies

Resource Image
Case Studies

Growing Digital Advertising Company Improves Online Conversions

Read how district m, a full-service advertising exchange expanded the use of their existing CRM, Microsoft Dynamics 365 to achieve more scalable personalized customer experiences by embedding the omnichannel capabilities of Live Assist for Dynamics 365.
Resource Image
Case Studies

Citizens First Elevates Employee Training

Read how ICCS, a non-profit organization that trains front line government staff to become customer centric, is using structured virtual workspaces to drive significant cost savings and maintain employee engagement throughout the learning process.
Resource Image
Case Studies

Perfecting the Art of Customer Engagement

Read this case study by McGee-Smith Analytics to learn how one of the world’s largest credit card companies has improved net promoter score and first call resolution by extending mobile video chat to customers for more personalized support.
Resource Image
Case Studies

JurisLink and CaféX Save Attorneys Time and Money

Read how JurisLink legal conferencing services uses CaféX's WebRTC platform to make it simple for attorneys to set up virtual, secure video conferences with clients in correctional facilities, saving up to $1,400 tax dollars per attorney-client meeting.