Read how CaféX makes it easier for companies to transform customer experiences and workforce collaboration over mobile and web touchpoints.
Read about Chime, our latest award-winning product that securely connects cloud and video collaboration systems to every browser with no downloads and easier scaling for IT.
Empower your workforce by enabling supervisors and peers to coach and train agents proactively from virtually anywhere while customer calls are in progress.
Transform mobile and web customer experiences with live engagement on Dynamics 365. Provide personalized omnichannel interactions through chat, co-browse and video support to resolve issues faster and increase customer satisfaction.
Accelerate live digital customer engagement projects through an easy-to-use wizard that enables users to configure – not code – voice and video calling, co-browsing and other real-time communications features within mobile and web applications.
Increase customer satisfaction, purchase rates and reduce costs by embedding real-time engagement within mobile and web channels, including co-browse, click-to-call, video chat and more.
Live Assist Short Code provides a faster, easier way to enhance digital customer experiences with co-browsing technology to drive first call resolution and customer satisfaction.
View business benefits and features behind CaféX Supervisor Assist, a web application that provides agents with virtual side-by-side coaching by supervisors and mentors while customer calls are in progress.