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I was recently involved in a Digital Leaders Wales Salon and was asked to talk about Collaboration and putting the customer first.
Over the past few years, many banks and financial services providers have embraced an ‘omnichannel’ approach to customer engagement. The ability to interact with customers over an ever expanding number of digital touchpoints should delight customers.
Download the whitepaper by Nemertes Research to learn about realizing the unmet promises of WebRTC through pervasive collaboration solutions that reach everyone, everywhere...
These are sunny days for the business communications industry, with predictions of almost 20% compounded annual growth until 2020, according to a recent study by BCC Research.
WhatsApp announced a change in their business model earlier this year. They have moved away from a small annual charge and instead are making WhatsApp free to use for all users.
There are many myths around video use in collaboration, but the biggest is probably about the need for high-definition (HD) video. Let's frame the use of video (excuse the pun) by listing the main reasons why we use video in collaboration at all.
Wrapping up one of the biggest communication industry events – Enterprise Connect – in Orlando last week, where we launched 3 new products, I thought I’d share with my fellow CMOs and marketing peers our Top 5 lessons learned.
The approach to how organizations engage with customers, and the journey that each customer must travel to make a purchase or resolve an issue, typically has a direct impact on the bottom line. However, predicting the exact outcomes for any one...
When we speak of innovation in software we often think of new technologies or tools that give us brand new options and processes in technology. From Twitter to face swapping, we see innovation as crazy new ideas that we're hoping...
HSBC have now released in their mobile app the ability to sign in with biometrics. As widely reported (IBT, BBC, FT...) it is now possible to log in to your HSBC mobile banking application using fingerprint technology and voice recognition.
WebRTC has been active a few years now and we're all loving where it's going. However, where the enterprise is concerned it's just not perfect yet and as a result adoption is not as fast as we'd like. So, what’s wrong?