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Using more channels is no longer enough for companies to differentiate themselves. Savvy firms outpace others by optimizing how they use numerous channels to manage customer conversations. This is where omnichannel comes in.
During this webinar, noted industry analyst Sheila McGee Smith will discuss how Dynamics is re-shaping the convergence of CRM and contact center applications. She'll share many examples of companies using AI and machine learning as well as demonstrate AI
Hear how CaféX Live Assist for Microsoft Dynamics 365 can help you deliver best-in-class customer service that can increase customer loyalty, improve agent productivity and grow your business.
Download this whitepaper to learn why intelligent orchestration is critical for maintaining context, delivering exceptional customer experiences and driving business strategies.
As the Information Security & Compliance Officer at CaféX, it’s my responsibility to ensure that both our business and customer data remains confidential, available, secure and maintains its integrity. With that in mind, I wanted to provide you with a qu
Today marks the launch of the latest version of Live Assist for Microsoft Dynamics 365. Building upon the already remarkable list of features, this release empowers organizations to do even more to improve their customer service approach, make life easier
We live in a disruptive age, with breakthroughs in cloud, mobile, social and artificial intelligence deployed frequently to deliver new customer experiences.
Read how district m, a full-service advertising exchange expanded the use of their existing CRM, Microsoft Dynamics 365 to achieve more scalable personalized customer experiences by embedding the omnichannel capabilities of Live Assist for Dynamics 365.
Read how ICCS, a non-profit organization that trains front line government staff to become customer centric, is using structured virtual workspaces to drive significant cost savings and maintain employee engagement throughout the learning process.
Read this case study by McGee-Smith Analytics to learn how one of the world’s largest credit card companies has improved net promoter score and first call resolution by extending mobile video chat to customers for more personalized support.
When somebody mentions Orlando, Florida, one tends to think of fun in the sun and theme park thrills at Disney, Universal, etc. But last week, Enterprise Connect 2018 stole the show as 120 companies in unified communications, contact center technology and
Read this whitepaper to learn what vital questions businesses should be asking themselves before determining which omnichannel solution is best for their bank account, the productivity of their front line agents and most importantly their customers