Check out our whitepapers, videos and blogs to learn more
Hear how CaféX Live Assist for Microsoft Dynamics 365 can help you deliver best-in-class customer service that can increase customer loyalty, improve agent productivity and grow your business.
Download this whitepaper to learn why intelligent orchestration is critical for maintaining context, delivering exceptional customer experiences and driving business strategies.
As the Information Security & Compliance Officer at CaféX, it’s my responsibility to ensure that both our business and customer data remains confidential, available, secure and maintains its integrity. With that in mind, I wanted to provide you with a qu
Today marks the launch of the latest version of Live Assist for Microsoft Dynamics 365. Building upon the already remarkable list of features, this release empowers organizations to do even more to improve their customer service approach, make life easier
We live in a disruptive age, with breakthroughs in cloud, mobile, social and artificial intelligence deployed frequently to deliver new customer experiences.
Read this case study by McGee-Smith Analytics to learn how one of the world’s largest credit card companies has improved net promoter score and first call resolution by extending mobile video chat to customers for more personalized support.
Read this whitepaper to learn what vital questions businesses should be asking themselves before determining which omnichannel solution is best for their bank account, the productivity of their front line agents and most importantly their customers
Hello readers and welcome to my second blog post. I wanted to provide you with a quick update on the EU GDPR initiative and what CaféX is doing to ensure we are compliant with the new regulations.
Read about CafeX Meetings, our award-winning cloud conferencing service that lets participants join secure online meetings instantly from any web browser and create fully branded, embedded experiences with minimal code.
Transform mobile and web customer experiences with live engagement on Dynamics 365. Provide personalized omnichannel interactions through chat, co-browse and video support to resolve issues faster and increase customer satisfaction.
Is your organization wondering how or when to add artificial intelligence (AI) to customer engagement? AI is a misused term. Chatbots that use Natural Language Processing (NLP) and/or Machine Learning *are* Artificial Intelligence and now *is* the time to
Artificial intelligence (AI) and chatbot integration are transforming customer service, enabling live support agents to add more value but how is ROI calculated? Here's a 3-step model to redirect customer conversations from higher to lower cost...