Train, coach and monitor contact center agents in real time. Anywhere.
- Live audio call monitoring from any web browser
- Text chat and observe agents’ screens during calls
- Remotely click through their desktops and spotlight key information
Reduce attrition by providing agents with real-time assistance from experts during customer conversations. Onboard agents faster and cut training costs, thanks to live mentoring from peers and supervisors over the web. Ensure that your team’s wealth of accumulated knowledge and experience is transferred to new hires.