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Looking to cut contact center costs? Start your free trial now.

See how data-driven remote agent coaching during live calls can save up to 30% annually with a 6 month ROI.

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Train, coach and monitor contact center agents in real time. Anywhere.

  • Live audio call monitoring from any web browser
  • Text chat and observe agents’ screens during calls
  • Remotely click through their desktops and spotlight key information

Reduce attrition by providing agents with real-time assistance from experts during customer conversations. Onboard agents faster and cut training costs, thanks to live mentoring from peers and supervisors over the web. Ensure that your team’s wealth of accumulated knowledge and experience is transferred to new hires.

 

De-escalate customer calls with proactive intervention.

  • Agents can ‘raise a hand’ virtually to request live help
  • Dynamic escalation to experts beyond the contact center
  • Auto-initiated coaching driven by real-time analytics and dashboards

Reduce the time customers spend waiting on hold by giving agents immediate help during escalations. Experts across your company, not just supervisors, can assist agents during campaigns and product launches. Real-time dashboards and omnichannel analytics can proactively auto-notify supervisors of potential fraud situations or other calls that warrant immediate supervisor intervention.

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Discover how your contact center can drive higher ROI from data-driven live collaboration between experts and agents.

Sign up for a free trial of Supervisor Assist.