Train and monitor contact center agents in real time. Anywhere.
- Live audio call monitoring from any web browser
- Text chat and see agents’ screens during calls
- Remotely click thru their desktops and spotlight key information
Add value to agent call recording and quality assurance initiatives with real-time call monitoring during customer conversations. Onboard agents faster for less, thanks to live mentoring from peers, experts and supervisors over the web. Ensure that your team’s wealth of accumulated knowledge and experience is transferred to new hires.