Fix problems faster

Resolve more issues upon first contact

Transform CX

Improve customer satisfaction and retention

Increase online sales

Close more business within digital channels

Engage your customers in real time. Anywhere.

Go omnichannel in Dynamics 365.

Provide seamless customer engagement across digital channels. Live Assist embeds text chat, co-browse, click-to-call and video assistance in your mobile and web applications.

Solve problems faster with in-app assistance.

Use Dynamics 365 to view a customer’s app or browser with sensitive data hidden. Draw annotations, push files and fill out forms in real time to provide effective support in seconds.

Personalize experiences with rich context.

Meet customers face-to-face within Dynamics 365 to better understand their needs. Agents respond more proactively by receiving customer information in advance of chat sessions.

Sign up for a free trial

See firsthand how Dynamics 365 is transforming customer service with CaféX Live Assist. Sign up now for your free trial.

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Learn more

Discover how Dynamics 365 with CaféX can help your business revolutionize digital customer service.

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