As Microsoft's preferred omnichannel provider for Dynamics 365, we provide a fully integrated experience for both customers and agents.
Bring all digital channels together, resolving customer issues faster and creating more opportunities to sell.
Deploy on Azure directly within your CRM, giving agents a single pane of glass for optimal productivity.
Extend all omnichannel features available on Microsoft Dynamics 365 for Customer Service to other Dynamics 365 applications, including Sales, Field Service and Marketing. Give all your customer-facing teams the same unified external view – empowering them to generate more leads and close deals faster.
Transition with context between channels, navigating effortlessly between chatbot, live chat, cobrowse, voice and video conversations.
Front-end interactions with chatbots to handle routine work, ensuring continuity if and when hand-offs are needed to live agents.
Provide customers with a consistent and personalized experience, whether they prefer to engage with you through your company's website pages or mobile apps.
Our award-winning cobrowse solution allows agents to see and interact with a customer's app or web page view, with sensitive data hidden to meet compliance regulations.
Organizations are constantly under pressure to improve their approach to omnichannel. But how? What do customers (and other stakeholders) really want, and how do you deliver?
Read how district m, a full-service advertising exchange expanded the use of their existing CRM, Microsoft Dynamics 365 to achieve more scalable personalized customer experiences by embedding the omnichannel capabilities of Live Assist for Dynamics 365.
During this webinar, noted industry analyst Sheila McGee Smith will discuss how Dynamics is re-shaping the convergence of CRM and contact center applications. She'll share many examples of companies using AI and machine learning as well as demonstrate AI
Read this whitepaper by McGee-Smith Analytics to learn how Dynamics 365 users can extend in-app support to mobile and web touchpoints to enhance customer engagement across digital channels.
Today marks the launch of the latest version of Live Assist for Microsoft Dynamics 365. Building upon the already remarkable list of features, this release empowers organizations to do even more to improve their customer service approach, make life easier
Read this whitepaper to learn what vital questions businesses should be asking themselves before determining which omnichannel solution is best for their bank account, the productivity of their front line agents and most importantly their customers