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Our Products

CaféX Chime

Chime creates virtual workspaces that bring the right people, information and activities together to drive business outcomes. Chime also brings every user instantly into online meetings at work, home or in public with one click video collaboration on every browser and mobiles. There’s no added software for users to install, with secure connectivity through firewalls to existing conferencing systems.

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CaféX Live Assist for Microsoft Dynamics 365

Revolutionize digital customer service on Dynamics 365. With Live Assist, your business can provide personalized live assistance within web pages and apps through chat, co-browse and video support. Omnichannel service helps you resolve issues faster and increase customer satisfaction.

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Supervisor Assist

Make contact center agents more effective by providing them with live coaching during customer calls. From anywhere on any Web browser, supervisors can listen to customer conversations, text chat with agents, see agents' desktops and even highlight or click through sections for enhanced real-time interaction.

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Live Assist® Kickstart

Accelerate live digital customer engagement projects through an easy-to-use wizard – no coding needed! In minutes, business users can configure and test voice calling, video chat, co-browse embedded within mobile and web applications. Once users select their choices, Kickstart auto-generates code for rapid implementation.

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Live Assist® Short Code

Easily embed real-time collaboration in apps to transform mobile and web engagement for customers. With two lines of code, Live Assist enables experts to co-browse with users, see and remotely control their apps or websites, fill out forms, annotate and share files while hiding sensitive fields.

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Enterprise WebRTC

Elevate customer and workforce engagement through easy-to-use toolkits that embed HD voice and video calling within mobile applications and websites. Avoid browser plugins and integrate natively with iOS & Android. In-app calls can connect to existing SIP-based UC and contact center infrastructures.

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Omnichannel Integrations

Create intuitive transitions between all your touch points to unify customer journeys. Once calls are initiated from websites, apps or even a chat window, IVR bypass routes them intelligently to the right contact center specialists. Visual IVR, callback and live call status updates further enrich experiences.

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Developer Toolkits

We help developers solve the hard parts of embedding real-time engagement in apps. Whether it's adding a video chat button to a mobile app, co-browsing with website visitors or routing customer calls based on contextual data, our WebRTC-based toolkits make it easy.

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