Revolutionize digital engagement with omnichannel customer service on Microsoft Dynamics 365. Engage customers proactively with personalized content right from your company website and mobile apps. Provide personalized assistance through live chat, cobrowse, click-to-call, video conferencing and bot-enabled interactions, all without agents having to leave their CRM platform.
Meet online with internal and external participants in one click from a web browser or mobile app. Meeting experiences can even be embedded in the business applications you use every day. Collaborate with full context through HD video conferencing, screen sharing, chat, secure file sharing, PSTN dial-in and recording, with SIP connectors to popular telepresence systems.
Complete projects faster by creating secure online workspaces that bring the right content, tools and people together. Invite customers, partners and colleagues to collaboration-powered virtual data rooms that can be structured to achieve specific outcomes. Share information, discuss, create milestones, assign to-dos, request approvals and much more within persistent online rooms that leverage your existing tools and can easily be tailored to fit business processes across vertical and horizontal industries.