Award-winning WebRTC solution provider makes real time engagement even easier for businesses with new products designed to transform live digital customer experiences.
New York – July 28, 2016 – CaféX Communications® will showcase its latest innovations at the Real Time Web Solutions conference, taking place August 1 through 4 at the Kimmel Center in New York City. A Platinum sponsor, CaféX will conduct live demonstrations of its award-winning offerings at booth #3 on the exhibit floor.
Highlighting CaféX’s participation will be a keynote presentation from chief strategy officer Kris Hopkins on August 3. In his remarks, Hopkins will describe the growing impact that real-time technology is making on business performance and customer satisfaction across a broad range of industries and applications. CafeX will also participate in a panel session entitled, “Enhancing Financial Services with the Real Time Web” on Thursday August 4.
New CaféX products being showcased at the event include Supervisor Assist and Live Assist® Kickstart. “We are delighted to share our experiences at the Real Time Web Solutions conference, as well as demonstrate exciting new products aligned with our customers’ business priorities”, states Kris Hopkins. “Easy to use and implement, CaféX’s live engagement solutions help enterprises accelerate their digital transformation strategies”.
Supervisor Assist is a live digital coaching solution designed to help contact center managers monitor, mentor and interact with agents while customer calls are in progress. Using any browser, supervisors can listen to audio conversations, text chat with an agent, see the agent’s screen and spotlight key areas, regardless of where personnel are located.
Live Assist Kickstart provides a faster way to add WebRTC-based live digital assistance to mobile and web applications. In under 5 minutes, business users with no programming skills can configure and test real-time capabilities such as click-to-call, video chat, and co-browse, as well as generate the embed code for their business applications.
Live Assist helps businesses easily add visual live assistance to customer calls. While on the phone with an agent, a customer can read off a short numeric code that pops up on a company’s website or mobile application. Without the customer having to download any extra software, the agent can then see the customer’s browser tab or app screen, co-browse, remotely fill out forms and push helpful links or documents, with sensitive fields hidden to ensure privacy.
CaféX makes it easier for companies to enhance live engagement within web and mobile applications. CaféX’s award-winning software embeds real-time collaboration within the context of business workflows to increase customer satisfaction and workforce productivity. Trusted by leading Global 2000 companies, CaféX provides elegant solutions to longstanding collaboration barriers such as cost, architectural complexity, ease-of-use and vendor interoperability. For more information about CaféX, please visit www.cafex.com or follow @CafeXComms.
CafeX Communications, CaféX Fusion, and Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.
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