Real-time customer engagement provider is among select companies heating up the IT channel
New York, NY–July 29, 2015 – CaféX, a leading provider of real-time engagement solutions for mobile and web platforms, has been named to The Channel Company’s exclusive 2015 CRN® Emerging Vendors List. This annual compilation features up-and-coming technology vendors that have introduced innovative new products, creating opportunities for channel partners in North America to deliver high margin, cutting-edge solutions for customers.
In just two years, CaféX has emerged as a market leader for its innovative cloud-ready software platform that leverages WebRTC technology to power contextual real-time communication experiences within enterprise applications. CaféX technologies have been implemented by large enterprises around the globe, including leaders in the banking, insurance and financial services sector. Its Live Assist® solution enhances mobile applications and websites by providing HD video chat, co-browsing, context passing and other real-time capabilities to facilitate omnichannel collaboration in business-to-consumer, business-to-business and intra-company interactions.
“We are very pleased that The Channel Company and its CRN division have recognized CaféX’s success in penetrating the marketplace with highly innovative technology,” said Nick Adams, vice president of worldwide sales and field operations for CaféX. “We appreciate that it takes much more than great technology to succeed in the marketplace. It requires the commitment of our like-minded partners, who share our passion for delivering solutions that add long-term value to customers. Without an active and engaged channel, innovators like CaféX would struggle to make an impact in this highly competitive market.”
Companies included in CRN’s 2015 Emerging Vendors list were founded in 2009 or later, and are actively working with channel partners in North America. The list, along with information about each vendor, will be published in CRN’s August 2015 issue and will be available online at www.crn.com.
- CafeX Communications website
- CafeX Omnichannel Video
- Mobile Engagement Case Study
- Live Assist Whitepaper
CaféX creates software that makes it simple for companies to transform digital engagement. The award-winning Live Assist® platform powers contextual collaboration within websites and mobile applications in an Omnichannel environment to increase customer satisfaction and staff efficiency. Businesses can deliver in-app video chat, co-browse, file share and more along with context passing between interaction channels to unify the customer journey and create personalized online experiences. WebRTC-based toolkits and enterprise integration software work with leading collaboration and contact center systems to ensure maximum investment protection. For more information about CaféX, please visit www.CaféX.com or follow @CaféXComms.
About The Channel Company
The Channel Company, with established brands including CRN®, XChange® Events, IPED® and SharedVue®, is the channel community’s trusted authority for growth and innovation. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com.
CaféX Communications®, CaféX Fusion® and Live Assist® are registered trademarks of CaféX Communications, Inc. The Channel Company, CRN®, XChange® Events, IPED® and SharedVue® are registered trademarks of The Channel Company, LLC. All rights reserved. All other brand names, product names, or service names that appear herein are trademarks or service marks of their respective owners.
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