WebRTC-based real-time customer engagement solutions innovator will use investment to expand into new markets
New York, NY–March 18, 2015 –CafeX Communications®, a leading provider of real-time engagement solutions for mobile and web platforms, today announced that Intel Capital has made an undisclosed investment in the company. Founded in 2013, CafeX has evolved into a market leader for its innovative software platform that leverages WebRTC technology to power contextual real-time communication experiences within enterprise applications.
“Over the past year, we have seen a strong commercial adoption of our WebRTC-based contextual communications solutions in several sectors,” said Rami Musallam, president and chief executive officer of CafeX. “When combined with innovation from market leaders such as Intel to deliver hardware accelerated technology that enables the integration of server software vital to encryption, media processing and transcoding, we see the opportunities to engage new markets rapidly increasing.
“This investment will help the company expand our reach into the marketplace and serve many more businesses that are looking to enhance customer engagement,” Musallam added.
CafeX’s Live-Assist® real-time collaboration solution was recognized with Best of Show honors at the 2014 Enterprise Connect conference, the largest business communications conference in the United States. The company also received a New Product Innovation Award from global market research leaders Frost & Sullivan in July 2014. CafeX has expanded its channel through a combination of direct, reseller and OEM relationships in recent months. CafeX is currently working with many top global banks and several U.S.-based insurance companies, as well as market leading vendors in retail, electronic medical records (EMR) and customer relationship management (CRM) industries.
"WebRTC is an exciting and transformative technology for peer to peer communications,” said Michael Greene, vice president of Intel’s Software and Services Group and General Manager for System Technologies and Optimization. “Combining the Intel® Collaboration Suite for WebRTC with CafeX’s innovative products will provide delightful communications experiences for our customers.”
Intel Capital Directors Arun Chetty and Vibhor Rastogi led the investment.
- CafeX Communications website
- CafeX Omnichannel Video
- Mobile Engagement Case Study
- Live Assist Whitepaper
CafeX creates software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration. Its award-winning Live Assist® platform enhances mobile applications and websites with plugin-less video chat, exact screen share and predictive context to increase customer satisfaction and staff efficiency. Enterprises can quickly deploy CafeX solutions to deliver personalized, Omnichannel experiences that ensure continuity across mobile, web, self-service, chat, video and traditional customer touch points. Powerful toolkits and integration software from CafeX work with enterprises’ existing infrastructure to ensure maximum investment protection. For more information about CafeX, please visit www.cafex.com or follow @CafeXComms.
About Intel Capital
Intel Capital, Intel's global investment organization, makes equity investments in innovative technology start-ups and companies worldwide. Intel Capital invests in a broad range of companies offering hardware, software, and services targeting enterprise, mobility, consumer Internet, digital media and semiconductor manufacturing. Since 1991, Intel Capital has invested more than US$11.4 billion in over 1,400 companies in 57 countries. In that timeframe, 211 portfolio companies have gone public on various exchanges around the world, and 366 were acquired or participated in a merger. In 2014, Intel Capital invested $359 million in 125 investments, including 59 new deals. For more information on what makes Intel Capital one of the world’s most powerful venture capital firms, visit www.intelcapital.com or follow @Intelcapital.
CafeX Communications, CafeX Fusion, and Live Assist are trademarks of CafeX Communications, Inc.
Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
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