Launch of company's new brand at EC16 corresponds with latest game-changing technologies that extend face-to-face collaboration to everyone and provide highly interactive live coaching for call center agents everywhere.
New York – March 3, 2016 – CaféX Communications®, a leading supplier of mobile and web engagement solutions, announced today that it will showcase its new brand identity at next week’s Enterprise Connect 2016 event in Orlando alongside a wave of fresh innovations aimed at transforming how business users collaborate with each other and with customers.
The company’s latest technology breakthroughs include Chime, a finalist for this year’s Best of Enterprise Connect Award that delivers on the unfulfilled promises of Web real-time communications (WebRTC) by extending today’s video conferencing systems to every user on every browser with no software to install and up to 70% cost savings over comparable collaboration offerings.
Watch this video to learn more about CaféX Chime.
CaféX will also present Supervisor Assist, a live virtual coaching solution that creates highly interactive mentoring experiences for customer-facing staff. Call center agents not only benefit from live monitoring but also receive expert guidance during customer calls. Supervisors do not need to be in the same location as their teams but can simply click within any Web browser to listen to customer conversations, text chat with agents, as well as view and optionally interact with agents’ desktops.
View the Supervisor Assist video here.
CaféX’s refreshed branding will also be on full display at booth 329 throughout the exhibition, which takes place on March 7-9 in Orlando, Florida. Highlighting the action from the show floor will be live multimedia demonstrations of Chime, Supervisor Assist, as well as Kickstart, a configuration wizard that makes it easy for non-programmers to implement voice and video calling, co-browsing and related features within mobile and web applications. Attendees can also see CaféX Live Assist® in action, which won Best of Enterprise Connect two years ago and continues to gain traction with major enterprises around the world.
Dan Solito, chief operating officer, CaféX
“Being selected as a best of show finalist twice in the last three years at this premier industry event is an honor—and a testament to CaféX’s ongoing ability to push the envelope in developing business impacting solutions that address key pain points for enterprises. We look forward to meeting with attendees at Enterprise Connect to explore how our robust product portfolio can help bring transformation to their employee collaboration and customer engagement initiatives.”
Sajeel Hussain, chief marketing officer, CaféX
“Much like our traction in the market, CaféX’s presence at Enterprise Connect continues to expand year after year. Next week’s event marks a new height of engagement for CaféX, as we unveil our new brand identity while unleashing a series of product innovations designed to enhance journeys for teams, customers, agents and other enterprise stakeholders. We invite everyone to drop by booth 329 during the exhibition for live demos and exciting giveaways that provide a glimpse into the business potential of “making together happen” for many different environments and use cases.”
CaféX makes it easier for companies to enhance live engagement within web and mobile applications. CaféX’s award-winning software embeds real-time collaboration within the context of business workflows to increase customer satisfaction and employee productivity. Trusted by many Global 2000 companies, CaféX software brings together WebRTC and enterprise communications technologies to create omnichannel experiences that unify the customer journey and accelerate teaming while protecting existing IT investments. For more information about CaféX, please visit www.cafex.com or follow @CafeXComms.
CaféX Communications, CaféX Fusion, and Live Assist are trademarks of CaféX Communications, Inc. All other trademarks are the property of their respective owners.
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