CafeX will also showcase its market-leading customer interaction technologies at Europe's leading WebRTC event.
New York–December 17, 2015 – CafeX Communications®, a leading provider of real-time engagement solutions for mobile and web platforms, announced that Gethin Liddell, director of technical sales, will discuss WebRTC deployments in practical business settings at the WebRTC Conference and Expo in Paris. The event is scheduled for December 16-18 at the Novotel CDG Conference Center. Mr. Liddell’s session, “Making WebRTC Real for Enterprises,” is scheduled for December 17 at 10:10 am. CaféX will also showcase its market-leading WebRTC-based omnichannel customer interaction solutions at Tabletop 7 throughout the exhibition.
Liddell’s session will include a series of case studies that describe how Global 2000 companies are using WebRTC technology to create seamless omnichannel experiences in alignment with business objectives. A top insurance company in the United States is able to return clients’ vehicles one week faster following an automobile accident due to improved collaboration between repairers and claims adjusters. A large global bank is realizing significantly higher online purchase and customer retention rates from its new click-for-care service, which integrates easily into the firm’s existing collaboration infrastructure. And state court systems are saving thousands of dollars each month in travel fees for attorneys by engaging incarcerated clients virtually using a secure video collaboration service.
Sajeel Hussain, chief marketing officer, CafeX
“As WebRTC continues to attract interest among businesses and providers regarding the creation of more fluid customer engagement, there is also a corresponding increase in questions regarding the practicality of utilizing these solutions in real-world business settings. The session at the WebRTC Conference and Expo will be instrumental in helping businesses understand the facts regarding WebRTC and the significant benefits that omnichannel communication delivers to both businesses and consumers. CaféX is eager to share our experiences and solutions with businesses at the event in Paris, and demonstrate how these solutions can substantially enhance customer satisfaction and drive revenue.”
CafeX creates software that makes it simple for companies to transform digital engagement. Recently cited as a Gartner Cool Vendor for Unified Communications, CafeX powers contextual collaboration for websites and mobile applications in an omnichannel environment to increase customer satisfaction and loyalty. CafeX enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. In just two lines of code, businesses can embed video chat, co-browse, file share and perform other personalized engagement capabilities within applications. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments. For more information about CafeX, please visit www.cafex.com or follow @CafeXComms.
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