Industry experts will discuss the use of effective metrics to assess customer engagement impacts
New York–September 10, 2015 – CafeX Communications®, a leading provider of real-time engagement solutions for mobile and web platforms, announced that David Jodoin, its co-founder and chief technology officer, will moderate a panel session at the Digital Customer Experience Strategies Summit, scheduled for September 23 and 24 at the Hyatt Regency McCormick Place in Chicago. Jodoin’s panel, “Choose the Right Metrics to Take Your Digital CX to the Next Level,” will take place on Thursday, September 24 at 11:15 am.
Jodoin is a recognized expert in telecommunications and CRM technology, and was a 2014 recipient of the WebRTC Pioneer Award. In his role at CafeX, he is responsible for setting the vision and creating the company’s broad range of mobile and web in-application collaboration solutions that help businesses foster deeper and more fulfilling customer engagement.
The topics expected to be covered in this session include best practices for implementing measurement technology, the impact measurement data can have on streamlining operations and enhancing competitive performance, and the effect that new communications channels, such as real-time video and context-tracking across channels, can have on customer-driven metrics.
The Digital Customer Experience Strategies Summit is recognized as the source for best practices, live case studies, and an opportunity to discover best-in-class digital engagement innovations in mobile, social, virtual agents, personalization, customer journey mapping, voice-of-customer (VoC), and analytics.
David Jodoin, Co-founder, CTO & SVP Engineering, CafeX
“Effective metrics—combined with the right technology—can positively impact customer satisfaction and the bottom line. As our customers roll out live engagement within mobile and web platforms, they are seeing higher satisfaction and loyalty scores in line with rising consumer expectations. While not every channel is right for every business, gathering relevant data can help organizations assess and implement winning strategies that leverage the wide range of technology solutions in the market today.”
CafeX creates software that makes it simple for companies to transform digital engagement. Recently cited as a Gartner Cool Vendor for Unified Communications, CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment to increase customer satisfaction and loyalty. CafeX enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. In just two lines of code, businesses can embed video chat, co-browse, file share and other personalized engagement capabilities within applications. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments. For more information about CafeX, please visit www.cafex.com or follow @CafeXComms.
CafeX Communications, CafeX Fusion, and Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.
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