Company Experts Will Discuss WebRTC Development and Deployment in Healthcare and Contact Center Applications
New York, NY June 17, 2014 –CaféX, a leading provider of real-time engagement solutions for mobile and web platforms, today announced that it will participate in the WebRTC Conference & Expo IV, scheduled for June 17-19, 2014, at the Cobb Galleria in Atlanta, Georgia. The company is a Silver Sponsor of the show, and will participate in four educational sessions throughout the conference. CaféX will also be exhibiting its award-winning Fusion Live Assist® and Fusion Palettes advanced real-time engagement solutions during the Expo. CaféX will be located at booth 104.
The show –hosted by Technology Marketing Corporation (TMC), PKE Consulting and Systemwide Media—is considered the premier event for enterprises, service providers, web providers, investors and developers that are examining the vast potential represented by WebRTC (web-based real-time communications.)
“Our company was an early entrant in the WebRTC space, and we are eager to share our experiences with the rapidly growing WebRTC community,” said Kris Hopkins, CaféX senior vice president for product and strategy. “Our Fusion family of products has attracted attention for its groundbreaking ability to light up mobile apps and websites with real-time engagement and cross-channel context using only two lines of code. We are looking forward to contributing our insights to the industry, as well as learn about other achievements and breakthroughs that are regularly occurring in WebRTC.”
CaféX solutions that will be on display at the event include:
- Fusion Live Assist—connects customers to enterprise and contact center representatives through websites or mobile apps to enable rich interactions via single-click voice and video call initiation, screen sharing, co-browsing, document push, and annotation functionality.
- Fusion Palettes—relays static and dynamic information about the customer, such as profile data, browsing activity and geo-location, to the contact center for context-based routing, call back, cross-channel analytics and other advanced call treatment scenarios.
Value-added features include:
- Seamless switching between channels with persistence of contextual data. A customer who initiates a web or SMS chat with one agent can escalate to an in-app voice or video call with a second agent, who is presented with a log of the chat session, summary of online activity and other real-time details about the customer.
- Applications in the marketplace include remote interview and consultation via video, multi-channel customer service agent engagement, and concierge services for high-value clients.
CaféX’s director of sales engineering, Bruce Marler, will join panel discussions on WebRTC in the healthcare field in two sessions on June 18: “Delivering Remote Patient Care with WebRTC,” at 9:10 am, and “In Room Care Enhancement with WebRTC” at 9:50 am. Addressing the Contact Center application market, Kris Hopkins will participate in the session “Webpages to WebRTC” at 2:40 pm on Wednesday June 18. Hopkins will also join with other industry experts to discuss “Contact Center Options & Decisions – To Integrate or Do WebRTC Separately” on Thursday, June 19 at 8:30am.
Registration for the WebRTC Conference and Expo IV is open. For the latest WebRTC Conference and Expo IV news, updates and information, follow the event on Twitter at @webrtcexpo.
About CaféX Communications
CaféX is a leading provider of real-time engagement solutions for tablet, smartphone and desktop applications. Enterprises can increase customer loyalty and conversion rates by delivering a personalized experience across every point of interaction. Business partners and in-house personnel can also benefit from mobile collaboration solutions powered by WebRTC-based toolkits that make it simple for developers to light up mobile applications and web pages with in-app video, co-browsing, annotation and other live assist functions. CaféX’s plugin-less approach is accompanied by secure integration with existing enterprise communication systems and endpoints. Customers can shift between interaction channels without rehashing details each time, as contextual data is consolidated across channels and presented in real time to the enterprise for agent consumption, IVR bypass, call back, cross-channel analytics and other advanced treatment. For more information about CaféX, please visit www.cafex.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. Visit TMC Events for additional information.
About PKE Consulting:
PKE Consulting provides strategic consulting at the intersection of computing, networking, and communications. The company’s primary focus is on how the integration of information and interaction can create value transformation for organizations. PKE Consulting services include organization planning for how to best utilize technologies for transformation. PKE Consulting also works to assure that the underlying network infrastructure is capable of supporting the new services. PKE Consulting provides services both to end user organizations and to vendors.
About Systemwide Media:
Systemwide Media is an integrated marketing company with a core focus on future trends in technology. We service communities of interest with conferences, tradeshows, webinars, and newsletters and provide community websites with the latest information in our industries.
CaféX and CaféX Fusion are trademarks of CaféX Communications, Inc. All other trademarks are the property of their respective owners.
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