Enterprise Connect – Orlando, Florida – March 8, 2016 – CaféX Communications®, a leading supplier of mobile and web engagement solutions, Communication Business Avenue, Inc. (CBA), and Clara Online, Inc., a leading provider of cloud services, announced a partnership to bring CaféX’s revolutionary Chime browser-based collaboration technology to China’s burgeoning business market. Clara Online will position Chime as its primary video collaboration offering, as well as provide CaféX’s complete portfolio of advanced customer engagement solutions to its customers.
Clara Online is recognized throughout Asia as a leader in providing cutting edge innovative technologies to its customers, and as a premier provider of cloud services, secure datacenters, and infrastructure. As CaféX’s primary business partner in Asia, CBA will team with Clara Online on marketing, sales, training, and technical support to help accelerate the adoption of the CaféX products.
Chime (view Chime video here) is a new business application that breaks down the barriers often encountered with traditional video conferencing and collaboration systems. A finalist for this year’s Best of Enterprise Connect, it enables any browser on any platform to be a full-featured video collaboration endpoint – without browser downloads or heavy software applications. Chime delivers on the unfulfilled promises of Web real-time-communication (WebRTC) by seamlessly extending today’s video conferencing systems to every user on every browser. And, Chime delivers cost savings up to 70% over comparable collaboration systems.
Clara Online will also market CaféX’s Live Assist, a cloud- or premise-based customer engagement platform that unifies customer contact channels to ensure that agents working with customers have a 360-degree real-time view of the context of the customer’s questions – regardless of how many or which channels they have used trying to find a resolution. In addition, the company will address the contact center marketplace with Supervisor Assist, (see Supervisor Assist video) a compelling agent monitoring tool that enables live coaching to be done from any location using browser-based technology. Supervisor Assist brings the one-on-one coaching to a new level whether agents are located across the room or across the world.
The companies anticipate rolling out the new products to markets throughout China immediately.
Kentaro Iemoto, founder and chief executive officer, Clara Online, Inc.
“CaféX has created a set of advanced solutions that are far more efficient and easy to use than anything we have encountered to date. We are very proud to be the first provider to offer the power and simplicity of Chime to our customers and partners in China. This platform will certainly help radically improve the way they collaborate. We are looking forward to a long and fruitful relationship with CaféX and CBA on this, and future projects.”
Rami Musallam, founder and chief executive officer, CaféX
“We are very pleased to partner with such well-respected organizations as Clara Online and CBA for the launch of Chime into China. Their experience with the technological intricacies of the Chinese market will help to ensure a smooth roll-out. We are certain that this the powerful technology will resonate with every business that relies on efficient collaboration and teamwork.”
Hiroshi Shibayama, founder and chief executive officer, CBA
“The partnership between CaféX, Clara Online, and CBA creates a powerful channel to deliver cutting-edge technology solutions in China. The introduction of Chime will provide businesses with a tremendous opportunity to add efficiency and build momentum in a highly competitive marketplace. We are very excited to see this partnership grow and enhance the success of all parties.”
CaféX makes it easier for companies to enhance live engagement within web and mobile applications. CaféX’s award-winning software embeds real-time collaboration within the context of business workflows to increase customer satisfaction and employee productivity. Trusted by many Global 2000 companies, CaféX software brings together WebRTC and enterprise communications technologies to create omnichannel experiences that unify the customer journey and accelerate teaming while protecting existing IT investments. For more information about CaféX, please visit www.cafex.com or follow @CafeXComms.
About Clara Online, Inc.
Founded by Kentaro Iemoto in 1997, Clara Online provides internet services as a cloud solution and web hosting service as well as cross border business consulting services based in Japan, China, Singapore, South Korea and Taiwan. The company aims to become Asia's No.1 internet service platform company through its guiding principles to: always try to see things from the customer's point of view and hope to build an excellent, long-lasting relationship; and through striving to research and implement the latest technologies so that it can continue to provide innovative services. For more information about Clara Online, please visit http://clara.ad.jp.
CafeX Communications, CafeX Fusion, and Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.
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