Company will unveil seamless voice & video escalation, expanded analytics, and BOT enhancements at Enterprise Connect 2018
Latest version of Microsoft’s preferred omnichannel solution adds bot and mobile customer support with enhanced agent tools as market adoption continues to surge.
CafeX announces new partnerships and online coaching capabilities to help companies enhance customer service, agent training and call escalation management.
Latest release of CafeX Live Assist™ for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service and agent productivity enhancements
Partner program for CafeX Live Assist™ for Microsoft Dynamics 365 positions eBECS to enable best-in-class customer experience
Live customer engagement program provides Dynamics 365 partners with compelling cloud-based offers built on expanded omnichannel capabilities
CafeX enhances Chime™, last year’s Best of Enterprise Connect winner, by announcing Chime Spaces™ to help enterprises work more efficiently with customers and teams
Integrated solution personalizes live engagement across digital touchpoints to help businesses enhance customer experiences and agent productivity.
Real-time agent monitoring and coaching application is compatible with Avaya Aura® customer engagement solutions. Helps enterprises improve customer loyalty and first call resolution scores with fewer escalations through more connected workforce.
Strategic partnership combines contact center analytics with real-time agent coaching to help companies deliver more personalized and proactive customer service.