Partner program for CafeX Live Assist™ for Microsoft Dynamics 365 positions eBECS to enable best-in-class customer experience
Live customer engagement program provides Dynamics 365 partners with compelling cloud-based offers built on expanded omnichannel capabilities
CafeX enhances Chime™, last year’s Best of Enterprise Connect winner, by announcing Chime Spaces™ to help enterprises work more efficiently with customers and teams
Integrated solution personalizes live engagement across digital touchpoints to help businesses enhance customer experiences and agent productivity.
Real-time agent monitoring and coaching application is compatible with Avaya Aura® customer engagement solutions. Helps enterprises improve customer loyalty and first call resolution scores with fewer escalations through more connected workforce.
Strategic partnership combines contact center analytics with real-time agent coaching to help companies deliver more personalized and proactive customer service.
Investment will fuel product innovation and strategic expansion of outcome-driven enterprise collaboration solutions in global markets
Vayyoo’s virtual meeting room technology will integrate with CafeX Chime to accelerate outcome-driven business collaboration.
CafeX announces that it will partner with leading Japanese company ITOCHU Corporation to develop its business in APAC markets.
CafeX announces strategic partnership with leading telecom provider Rakuten Communications and appoints managing director to drive growth in Asia market.