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Press

CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365

By CaféX March 14, 2017

Integrated solution personalizes live engagement across digital touchpoints to help businesses enhance customer experiences and agent productivity.


CafeX Supervisor Assist Now Rated “Avaya Compliant”

By CaféX Feb. 16, 2017

Real-time agent monitoring and coaching application is compatible with Avaya Aura® customer engagement solutions. Helps enterprises improve customer loyalty and first call resolution scores with fewer escalations through more connected workforce. 


CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

By CaféX Feb. 8, 2017

Strategic partnership combines contact center analytics with real-time agent coaching to help companies deliver more personalized and proactive customer service.


CafeX Closes $18M Series C Funding Led by Rakuten, parent of Rakuten Communications

By CaféX Jan. 26, 2017

Investment will fuel product innovation and strategic expansion of outcome-driven enterprise collaboration solutions in global markets


CafeX Acquires Vayyoo to Expand Enterprise Collaboration Platform

By CaféX Jan. 24, 2017

Vayyoo’s virtual meeting room technology will integrate with CafeX Chime to accelerate outcome-driven business collaboration.


CafeX and ITOCHU Corporation Announce Strategic Partnership in APAC

By CaféX Jan. 13, 2017

CafeX announces that it will partner with leading Japanese company ITOCHU Corporation to develop its business in APAC markets.


CafeX Partners with Rakuten Communications to Fuel Market Expansion in Japan

By CaféX Nov. 16, 2016

CafeX announces strategic partnership with leading telecom provider Rakuten Communications and appoints managing director to drive growth in Asia market.


CafeX to Deliver Omnichannel Customer Engagement within Microsoft Dynamics 365

By CaféX Oct. 19, 2016

CafeX to be Microsoft’s preferred omnichannel solution provider for Dynamics 365. The immersive solution extends in-app live assistance to customers, who can interact with service representatives via text chat, co-browsing, click-to-call and face-to-face video collaboration.


CafeX Highlights WebRTC Proactive Agent Coaching Solution at Customer Contact Expo

By CaféX Sept. 28, 2016

Mobile and web real-time engagement provider showcases new WebRTC-based agent coaching solution to help organizations increase first call resolution and customer satisfaction.


CaféX Showcases New Wizard, Wins Demo Award at WebRTC Conference

By CaféX Aug. 11, 2016

Real-time communications technology leader recognized for comprehensive set of enterprise proven live digital assistance solutions and ongoing WebRTC innovation