Integrated solution personalizes live engagement across digital touchpoints to help businesses enhance customer experiences and agent productivity.
Real-time agent monitoring and coaching application is compatible with Avaya Aura® customer engagement solutions. Helps enterprises improve customer loyalty and first call resolution scores with fewer escalations through more connected workforce.
Strategic partnership combines contact center analytics with real-time agent coaching to help companies deliver more personalized and proactive customer service.
Investment will fuel product innovation and strategic expansion of outcome-driven enterprise collaboration solutions in global markets
Vayyoo’s virtual meeting room technology will integrate with CafeX Chime to accelerate outcome-driven business collaboration.
CafeX announces that it will partner with leading Japanese company ITOCHU Corporation to develop its business in APAC markets.
CafeX announces strategic partnership with leading telecom provider Rakuten Communications and appoints managing director to drive growth in Asia market.
CafeX to be Microsoft’s preferred omnichannel solution provider for Dynamics 365. The immersive solution extends in-app live assistance to customers, who can interact with service representatives via text chat, co-browsing, click-to-call and face-to-face video collaboration.
Mobile and web real-time engagement provider showcases new WebRTC-based agent coaching solution to help organizations increase first call resolution and customer satisfaction.
Real-time communications technology leader recognized for comprehensive set of enterprise proven live digital assistance solutions and ongoing WebRTC innovation