Latest release of CafeX Live Assist™ for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service and agent productivity enhancements
Partner program for CafeX Live Assist™ for Microsoft Dynamics 365 positions eBECS to enable best-in-class customer experience
Live customer engagement program provides Dynamics 365 partners with compelling cloud-based offers built on expanded omnichannel capabilities
CafeX enhances Chime™, last year’s Best of Enterprise Connect winner, by announcing Chime Spaces™ to help enterprises work more efficiently with customers and teams
Integrated solution personalizes live engagement across digital touchpoints to help businesses enhance customer experiences and agent productivity.
Real-time agent monitoring and coaching application is compatible with Avaya Aura® customer engagement solutions. Helps enterprises improve customer loyalty and first call resolution scores with fewer escalations through more connected workforce.
Strategic partnership combines contact center analytics with real-time agent coaching to help companies deliver more personalized and proactive customer service.
Investment will fuel product innovation and strategic expansion of outcome-driven enterprise collaboration solutions in global markets
Vayyoo’s virtual meeting room technology will integrate with CafeX Chime to accelerate outcome-driven business collaboration.
CafeX announces that it will partner with leading Japanese company ITOCHU Corporation to develop its business in APAC markets.