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Press

HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services

By CaféX Oct. 10, 2017

Latest version of Microsoft’s preferred omnichannel solution adds bot and mobile customer support with enhanced agent tools as market adoption continues to surge.


CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations

By CaféX Aug. 23, 2017

CafeX announces new partnerships and online coaching capabilities to help companies enhance customer service, agent training and call escalation management.


CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire

By CaféX July 11, 2017

Latest release of CafeX Live Assist™ for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service and agent productivity enhancements


eBECS Joins CafeX Partner Program to Deliver Advanced Omnichannel Solution

By CaféX June 21, 2017

Partner program for CafeX Live Assist™ for Microsoft Dynamics 365 positions eBECS to enable best-in-class customer experience


CafeX Launches Partner Program for Live Assist™ for Microsoft Dynamics 365

By CaféX May 5, 2017

Live customer engagement program provides Dynamics 365 partners with compelling cloud-based offers built on expanded omnichannel capabilities


CafeX Unveils Chime Spaces for Outcome-Driven Collaboration at Enterprise Connect 2017

By CaféX March 29, 2017

CafeX enhances Chime™, last year’s Best of Enterprise Connect winner, by announcing Chime Spaces™ to help enterprises work more efficiently with customers and teams


CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365

By CaféX March 14, 2017

Integrated solution personalizes live engagement across digital touchpoints to help businesses enhance customer experiences and agent productivity.


CafeX Supervisor Assist Now Rated “Avaya Compliant”

By CaféX Feb. 16, 2017

Real-time agent monitoring and coaching application is compatible with Avaya Aura® customer engagement solutions. Helps enterprises improve customer loyalty and first call resolution scores with fewer escalations through more connected workforce. 


CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

By CaféX Feb. 8, 2017

Strategic partnership combines contact center analytics with real-time agent coaching to help companies deliver more personalized and proactive customer service.


CafeX Closes $18M Series C Funding Led by Rakuten, parent of Rakuten Communications

By CaféX Jan. 26, 2017

Investment will fuel product innovation and strategic expansion of outcome-driven enterprise collaboration solutions in global markets