image description


CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire

By CaféX July 11, 2017

Latest release of CafeX Live Assist™ for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service and agent productivity enhancements

eBECS Joins CafeX Partner Program to Deliver Advanced Omnichannel Solution

By CaféX June 21, 2017

Partner program for CafeX Live Assist™ for Microsoft Dynamics 365 positions eBECS to enable best-in-class customer experience

CafeX Launches Partner Program for Live Assist™ for Microsoft Dynamics 365

By CaféX May 5, 2017

Live customer engagement program provides Dynamics 365 partners with compelling cloud-based offers built on expanded omnichannel capabilities

CafeX Unveils Chime Spaces for Outcome-Driven Collaboration at Enterprise Connect 2017

By CaféX March 29, 2017

CafeX enhances Chime™, last year’s Best of Enterprise Connect winner, by announcing Chime Spaces™ to help enterprises work more efficiently with customers and teams

CafeX Announces Availability of Omni-channel Service for Microsoft Dynamics 365

By CaféX March 14, 2017

Integrated solution personalizes live engagement across digital touchpoints to help businesses enhance customer experiences and agent productivity.

CafeX Supervisor Assist Now Rated “Avaya Compliant”

By CaféX Feb. 16, 2017

Real-time agent monitoring and coaching application is compatible with Avaya Aura® customer engagement solutions. Helps enterprises improve customer loyalty and first call resolution scores with fewer escalations through more connected workforce. 

CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

By CaféX Feb. 8, 2017

Strategic partnership combines contact center analytics with real-time agent coaching to help companies deliver more personalized and proactive customer service.

CafeX Closes $18M Series C Funding Led by Rakuten, parent of Rakuten Communications

By CaféX Jan. 26, 2017

Investment will fuel product innovation and strategic expansion of outcome-driven enterprise collaboration solutions in global markets

CafeX Acquires Vayyoo to Expand Enterprise Collaboration Platform

By CaféX Jan. 24, 2017

Vayyoo’s virtual meeting room technology will integrate with CafeX Chime to accelerate outcome-driven business collaboration.

CafeX and ITOCHU Corporation Announce Strategic Partnership in APAC

By CaféX Jan. 13, 2017

CafeX announces that it will partner with leading Japanese company ITOCHU Corporation to develop its business in APAC markets.