Engage your customers in real time. Anywhere.
Go omnichannel in Dynamics 365.
Provide seamless customer engagement across digital channels. Live Assist embeds text chat, co-browse, click-to-call and video assistance in your mobile and web applications.
Solve problems faster with in-app assistance.
Use Dynamics 365 to view a customer’s app or browser with sensitive data hidden. Draw annotations, push files and fill out forms in real time to provide effective support in seconds.
Personalize experiences with rich context.
Meet customers face-to-face within Dynamics 365 to better understand their needs. Agents respond more proactively by receiving customer information in advance of chat sessions.