New York City – September 25, 2013 – Thrupoint Inc., a recognized software and services leader for WebRTC innovation and mobile collaboration, today announced the spin-off of its Fusion collaboration software business into an independent company named CaféX Communications, Inc. The transaction closed on September 23rd, 2013.
This move provides focus and agility for the newly formed entity. As a software-only company, CaféX Communications specializes in delivering leading-edge customer experience management solutions that extend enterprises’ existing contact center and communications systems to new channels and use cases. Examples include visual IVR (interactive voice response) solutions for smartphones, video-powered business-to-consumer (B2C) web applications, and capture of extensive mobile web user analytics in order to facilitate intelligent, consistent customer interactions across various digital channels.
This change does not affect current business operations. Existing customers and partners of the Fusion software portfolio can expect to receive uninterrupted support during this transition to CaféX Communications. Rami Musallam, founder and chief executive officer of Thrupoint, Inc., is transitioning over to CaféX Communications in the same role and is accompanied by personnel associated with the Fusion portfolio, including sales, marketing, development, and support services. The remaining Thrupoint business is led by longstanding board member Edward Hamburg and will continue to provide IT consultancy services to leading enterprises and service providers worldwide.
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About CaféX Communications, Inc.
CaféX helps companies interact with their customers in new and innovative ways. From customer acquisition through to transaction & service, CaféX adds value to enterprises’ existing contact center and communications systems by delivering next-generation software solutions to transform customer experience management across smartphone, tablet, desktop and other digital channels. Information about CaféX can be found at https://www.cafex.com/en/.
About Thrupoint, Inc.
Thrupoint is a global provider of consulting and engineering professional services that enable clients to optimize, secure, manage and leverage their technology infrastructure. With global headquarters in New York and regional offices in Europe, the Middle East and Africa, Thrupoint caters to environments characterized by the need for highly reliable and highly secure communications and applications. Thrupoint is vendor agnostic and focuses on best practices when assessing a client’s infrastructure. Information about Thrupoint can be found at https://www.cafex.com/en/.