Emergency room application improves quality and efficiency of urgent care by connecting staff with on-call medical specialists over video conferencing regardless of where physicians are located
Clearwater, Florida – July 26, 2016 – Stratus Video, an industry leader in innovative video interpretation technology, and CaféX Communications, a leading supplier of mobile and web engagement solutions, announced today their collaboration on a new solution that provides a better, more efficient urgent care experience for patients by empowering emergency room staff to immediately reach on-call specialist physicians through virtual communication.
Providing real-time communication in critical, time-sensitive emergency care situations, Stratus’s ER/Urgent Care Virtual Consult solution has the power to engage medical staff anywhere and on any device without specialists having to be at a stationary location. The video communication technology behind this solution is powered by CafeX Communications.
“If a burn victim rushing into an emergency room needs to immediately see a specialist when one isn’t available, the Stratus ER/Urgent Care Virtual Consult allows that patient to see a specialist face-to-face virtually and in real time,” said Lee Horner, president of Stratus Video’s telehealth division. “CaféX’s award-winning, innovative communications technology embedded in our application helps providers deliver patients the care they require at a moment’s notice.”
CaféX’s integration software within the Virtual Consult application connects mobile and web endpoints to traditional business phone systems, making it possible for ER staff to place calls to specialist physicians located anywhere and using any mobile device. To ensure a physician is always reachable during emergency situations, each call from ER staff within the Virtual Consult mobile app connects to an automatic call distributor, which then routes the call to the first available physician among a pool of experts. Once the physician is on the line with the ER, CaféX’s web real-time communications (WebRTC) technology further enhances the Virtual Consult application with:
“We’re proud that our collaboration with Stratus can help patients in urgent need of emergency care, particularly from specialists who may not be on site,” said Dale O’Connor, vice president of engineering at CaféX Communications. “We view this application as a prime example of how our technology can make a substantial contribution to improving health care delivery in today’s cost-competitive environment.”
About Stratus Video
Stratus is a technology-driven company that is changing the way patients and medical professionals connect across all areas of health care. Stratus built its foundation in the language access industry by innovating various cloud-based remote interpretation services that include onsite, video and audio interpreters. Stratus has four proprietary products: a video remote interpretation product, Stratus Video; an over-the-phone product, Stratus Audio; an in-person solution, Stratus InPerson; and a solution for the deaf and hard-of-hearing population, Stratus Remote CDI. Stratus is now leveraging its existing technology into a telehealth division aimed at improving patient care while reducing hospital costs. Led by a team of dedicated individuals with decades of experience in the health care and technology markets, Stratus Video is committed to improving lives through better communication.
About CaféX Communications
CaféX makes it easier for health care companies to deliver live interaction experiences within web and mobile applications. CaféX’s award-winning software enhances in-room care through click-to-call services that instantly connect patients to caregivers over the web. Telemedicine and virtual out-patient services are also provided through collaboration-enabled portals that mirror in-person experiences. CafeX’s easy-to-use toolkits leverage the latest security and quality advancements in Web real-time communications (WebRTC) to enhance patient satisfaction, increase inpatient bed occupancy rates, improve clinician productivity and provide broader access to specialists’ expertise.