New York – June 29, 2016 – CaféX Communications®, a leading supplier of software solutions that help contact centers support real-time customer experiences within mobile and web channels, will showcase the latest additions to its award-winning omnichannel portfolio at the Call Center Week Conference and Expo this week at The Mirage Hotel in Las Vegas. CaféX will conduct live demonstrations of its Live Assist® and Supervisor Assist products and is located at booth #725 on the exhibit floor.
In addition, Bruce Marler, CaféX’s vice president of technical sales, will conduct a roundtable session titled: Improving Agent Performance & Customer Experience – Engaging Visually over Mobile & Web Channels in Real Time. In this session, Marler will share learnings and business impacts delivered through the deployment of co-browse, video chat, click-to-call and other in-app customer engagement solutions across a range of vertical markets. The roundtable is set for 11:50 am on June 30 in the Trinidad B room.
CaféX is showcasing three new products this week at Call Center Week.
Sajeel Hussain, chief marketing officer, CaféX
“We are very pleased to highlight several new offerings at Call Center Week designed to make it easier and more affordable for companies to deliver superior real-time services across mobile, web and traditional touch points. By facilitating live visual interactions within digital channels, whether from supervisor to agent or agent to customer, enterprises can improve first call resolution, cost per call, agent retention and other key performance indicators. It is an exciting time for the industry as contact center operators evaluate how innovative modes of engagement can have a profound impact on customer-facing businesses.”
CaféX makes it easier for companies to enhance live engagement within web and mobile applications. CafeX’s award-winning software embeds real-time collaboration within the context of business workflows to increase customer satisfaction and workforce productivity. Trusted by many Global 2000 companies, CaféX provides elegant solutions to longstanding collaboration barriers such as cost, architectural complexity, ease-of-use and vendor interoperability. For more information about CafeX, please visit www.cafex.com or follow @CafeXComms.
CaféX Communications and CaféX Live Assist are trademarks of CaféX Communications, Inc. All other trademarks are the property of their respective owners.
Chief Marketing Officer
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