New York, NY November 26, 2014 – CaféX announced today that it has received a 2014 WebRTC Conference & Expo V Demo Award from TMC, Systemwide Media and PKE Consulting. From November 18-20, 2014, more than 16 companies presented their WebRTC solutions to a live audience filled with industry experts. CaféX was chosen as Best Customer Service technology.
Also the winner of this year’s Best of Enterprise Connect competition, CaféX Live Assist® enables customers to interact with enterprise personnel using high-definition video, screen sharing, co-browsing, on-screen drawing and file transfer capabilities directly from within company websites and mobile applications. Context about the user is captured in real-time to facilitate personalized experiences. Businesses can deliver omni-channel customer contact solutions that improve loyalty and maximize agent efficiency while leveraging incumbent technology investments.
“We are honored that our technology was named Best Customer Service solution at the WebRTC Conference and Expo,” said Sajeel Hussain, chief marketing officer for CaféX Communications. “Our company has been delivering powerful WebRTC-enabled customer interaction services to many of the world’s most recognizable businesses for quite some time. It is gratifying that the organizers of the WebRTC Conference, which include a number of our peers, recognize CaféX’s leadership and innovation for providing tangible WebRTC-based features and solutions that enhance the customer engagement experience.”
“On behalf of WebRTC Conference & Expo, I am very pleased to recognize the innovation demonstrated by CaféX at the 2014 Demo Awards,” said Carl Ford, Event Co-Producer, WebRTC Conference & Expo V. “Companies like CaféX are the driving force behind the growth of WebRTC. CaféX truly deserves this award and I look forward to more innovative solutions from them in the future.”
“It is my pleasure to grant a 2014 WebRTC Conference & Expo Demo Award to CaféX for their innovative Live Assist® solution,” said Event Producer and TMC President Dave Rodriguez. “It is our pleasure to be able to honor CaféX for their inspiring work.”
The WebRTC Conference & Expo V Demo winners will be featured in the WebRTC eNewsletter and website.
CaféX creates software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration. Its award-winning Live Assist® platform enhances mobile applications and websites with plugin-less video chat, exact screen share and predictive context to increase customer satisfaction and staff efficiency. Enterprises can quickly deploy CaféX solutions to deliver personalized, Omnichannel experiences that ensure continuity across mobile, web, self-service, chat, video and traditional customer touch points. Powerful toolkits and integration software from CaféX work with enterprises’ existing infrastructure to ensure maximum investment protection. For more information about CaféX, please visit www.cafex.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; FreePBX World; LatinComm Conference and Expo; M2M Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo V; and more. Visit TMC Events for additional information.
About PKE Consulting
PKE Consulting provides strategic consulting at the intersection of computing, networking, and communications. The company’s primary focus is on how the integration of information and interaction can create value transformation for organizations. PKE Consulting services include organization planning for how to best utilize technologies for transformation. PKE Consulting also works to assure that the underlying network infrastructure is capable of supporting the new services. PKE Consulting provides services both to end user organizations and to vendors.
About Systemwide Media
Systemwide Media is an integrated marketing company with a core focus on future trends in technology. We service communities of interest with conferences, tradeshows, webinars, and newsletters and provide community websites with the latest information in our industries.
CaféX, CaféX Fusion, and Live Assist are trademarks of CaféX Communications, Inc. All other trademarks are the property of their respective owners.
Chief Marketing Officer
+1 (646) 351-0054
+1 (515) 708-1296
Jessica [McCaffrey] Seabrook
(203) 852-6800 ext. 170