21 Jan. 2016, London, England / Frankfurt, Germany — CafeX Communications®, a leading supplier of real-time engagement solutions for mobile and web platforms, and CCT Solutions, a provider of comprehensive unified communications and contact center solutions, announced that they have signed a partnership agreement. Within the framework of this agreement CCT will implement and support CafeX’s customer interaction technologies in conjunction with ContactPro, CCT’s award-winning omnichannel agent desktop solution. This partnership with CCT is an important step in CafeX’s Continental European expansion initiative to complement CafeX’s distribution and customer footprint in North America and Asia.
CCT will deploy and integrate CafeX technologies to deliver real-time customer engagement solutions embedded within mobile applications and websites. Solutions include WebRTC-based in-app communications to enable one-click voice and video communication between online customers and contact center agents, as well as screen-sharing, co-browsing, annotation and other context-rich collaboration features. The joint offering will ensure that interactions across all channels are routed and blended with ContactPro, with comprehensive capture for quality and reporting purposes.
“CafeX technology allows us to enhance digital engagement within our ContactPro solution and helps us bring together the new and traditional worlds of communication in a compelling manner. Together we can create seamless ways for customers to engage within mobile and web applications, thus providing a true value-add for businesses across industries”, said Uwe Kreuter, Managing Director, CCT Solutions. “We are excited to partner with CafeX to meet the increasing omnichannel demands of the German and European marketplaces.”
“This agreement with CCT underscores our partner-centric approach to the market, focused on leading systems integrators with a thorough understanding of omnichannel engagement and customer experience”, said Dave Phillips, Managing Director, CafeX Communications. “CCT’s firm roots in the contact center, combined with expertise in both back-end systems and user applications, makes this partnership an ideal fit for CafeX.”
Showcasing in Berlin
Together the companies will demonstrate the CafeX platform and its ContactPro integration at CCW in Berlin, the biggest event of the customer service industry in Europe. There will be a dedicated CafeX area at the CCT booth hall 3 / stand H8a with presentations throughout the trade show, 23 – 25 February.
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. For more information visit the CCT website.
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments. For more information about CafeX, please visit http://www.cafex.com or follow @CafeXComms.
CafeX Communications, CafeX Fusion, and Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.
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