New York – March 14, 2017 – CafeX Communications®, a leading supplier of mobile and web engagement solutions, announced the availability of CafeX Live Assist for Microsoft Dynamics 365 for public preview. The omni-channel solution is now open for free 30-day trials globally. It is orderable in North America and Europe with expansion slated for Asia and other regions starting later this month. As part of the global launch campaign, CafeX is showcasing Live Assist for Dynamics 365 this week at the eXtreme365 conference in Lisbon, Portugal.
The integrated service offers customers one-click personalized assistance from an agent while browsing a company’s website or mobile app. From within Dynamics 365, the agent can provide helpful tips over web chat, see exactly what the customer sees, spotlight important information, as well as share images, links and other relevant content within the customer’s application to resolve issues faster with higher online conversion rates.
Along with increased customer satisfaction, this integrated service also helps agents become more productive. An agent can access co-browse, chat and other customer engagement options directly within Unified Service Desk or web clients for Dynamics 365 without switching to a different screen or application. From an administrative viewpoint, deployment and management are streamlined through single sign-on and a unified provisioning flow through Microsoft Office 365.
This integrated solution also creates new business opportunities for Microsoft Partner Network members looking to expand their omni-channel capabilities. CafeX is eager to work with these partners to bring the solution’s full power to bear in customer implementations through value-added services.
“Since the initial announcement last October, companies around the world, ranging from top retailers, banks and manufacturers in the Fortune 50 to small businesses next door, have been actively investigating and previewing this immersive solution for digital customer engagement,” said Sajeel Hussain, chief marketing officer and executive vice president of strategic partnerships for CafeX. “We continue to explore further areas of synergy between our respective platforms to help enterprises transform in-app customer experiences towards more personalized and intelligent service.”
Jujhar Singh, corporate vice president, Microsoft Dynamics 365, said, “Enterprises continue to tell us how critical omni-channel engagement is to the success of their customer experience strategies. Enhancing the customer benefits for Microsoft Dynamics 365, CafeX Live Assist helps businesses engage customers proactively with rich content, while preserving context at each step of the journey.”
"Our goal is to help our customers deliver world-class omni-channel experiences. This new integrated offer from CafeX for Microsoft Dynamics 365, combined with our industry and implementation expertise, helps our customers deliver the types of experiences that increase satisfaction, loyalty, and value for their customers," said Michael Strand, senior vice president, Hitachi Solutions.
Businesses can sign up for a free 30-day trial of this omni-channel service. To request a demonstration of CafeX Live Assist for Dynamics 365 or for more information, please contact CafeX at MSLiveAssistsales@cafex.com.
CafeX makes it easier for companies to enhance live engagement within web and mobile applications. Trusted by many Global 2000 companies, CafeX’s award-winning collaboration software operates within the context of business workflows to increase customer satisfaction and workforce productivity. For more information about CafeX, please visit www.cafex.com or follow @CafeXComms.
CafeX Communications and CafeX Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.
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