SPS will leverage CaféX Fusion® technology to enhance Omnichannel contact center offerings with in-app contextual communication
New York, NY– March 5, 2015 –CaféX Communications®, a leading provider of real-time engagement solutions for mobile and web platforms, announced that it has reached a reseller agreement with Strategic Products and Services (SPS), a global systems integrator and managed services provider for Unified Communications (UC) and collaboration solutions. Under the agreement, SPS will expand its advanced customer experience capabilities with the CaféX Fusion® portfolio to bring contextual real-time communication to mobile and web applications.
“We are very pleased to welcome SPS as one of our key partners for empowering enterprises with live engagement capabilities that address critical business issues and enhance customer satisfaction,” said Rami Musallam, president and CEO of CaféX. “The company’s successful track record with several technology leaders has placed SPS at the leading edge of innovation. This partnership brings Omnichannel solutions to SPS that are agnostic to the underlying Unified Communications and Contact Center infrastructures. We look forward to being a part of the SPS best-in-class solutions which are known for delivering extraordinary business value for their customers.”
SPS specializes in the design, integration, management and support of business-driven contact center, UC, and collaboration services. SPS maintains a wide array of market-leading communications technology solutions that enable it to address the business needs of its customers, such as increasing revenue, streamlining operations, shortening sales cycles, reducing costs, and enhancing the customer experience.
“At SPS, we pride ourselves in understanding our clients’ business goals,” said Kathy Sobus, Director of Customer Experience Consulting, SPS. “We call upon our wealth of service offerings, partner relationships and industry knowledge to provide our clients with holistic solutions. In turn, these solutions allow them to deliver an optimal customer experience to their customers, who increasingly require Omnichannel engagement.”
CaféX was recognized with Best of Show honors at the 2014 Enterprise Connect conference, the largest business communications conference in the United States. The company also received a New Product Innovation Award from global market research leaders Frost & Sullivan in July 2014.
CaféX creates software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration. Its award-winning Live Assist® platform enhances mobile applications and websites with plugin-less video chat, exact screen share and predictive context to increase customer satisfaction and staff efficiency. Enterprises can quickly deploy CaféX solutions to deliver personalized, Omnichannel experiences that ensure continuity across mobile, web, self-service, chat, video and traditional customer touch points. Powerful toolkits and integration software from CaféX work with enterprises’ existing infrastructure to ensure maximum investment protection. For more information about CaféX, please visit www.cafex.com.
CaféX Communications, CaféX Fusion, and Live Assist are registered trademarks of CaféX Communications, Inc. All other trademarks are the property of their respective owners.
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