More than 40% of Fortune 500 companies use some form of technology to train their employees. In fact, eLearning solutions comprise one of the fastest growing software segments, and continue to grow rapidly. Since the year 2000, the market growth rate has been 900%!
These statistics, though, are not surprising since most of us have used some type of employer eLearning to get up to speed on a new product or to complete a compliance course. We also know that the benefits of eLearning are indisputable; online training is cost-effective, improves productivity, increases employee retention, etc.
However, what may surprise you is how long it takes to find the right platform. I mean - how can it be that difficult to find a platform that is secure, flexible and engaging? Well, as it turns out, finding the right solution was no small task for the Institute for Citizen-Centred Service (ICCS), a Canadian not-for-profit organization focused on public sector services.
One of the agency’s key responsibilities is to deliver high-quality professional education to service delivery staff in the public sector. ICCS defined the 3 groups of essential requirements for their evaluation process - each of which is also recommended for your own eLearning platform search:
- Ease-of-Use, Mobile Access and Browser Compatibility: all students, regardless of where they are, what device they are using and/or what browser they have; students should be able to access and use the course content within the virtual “classroom” or workspace without any email exchanges.
- Centralization, Persistence and Personalization: the eLearning hub must empower administrators to quickly deploy personalized “classrooms” that can be created, duplicated, managed and closed (when the training is completed); the hub should also provide teachers and administrators with reporting, live and offline collaboration, and archiving capabilities.
- Data Security, Privacy and Confidence: the platform as a whole, and any given “classroom” or virtual workspace, should be secure; additionally, because course materials are often comprised of proprietary intellectual property, permissions-based access to pre-course and course content is critical. And, of course, any stored data and/or transfers of data must be secure and encrypted by the SaaS provider.
At face value, these requirements seem simple and presumably “given”, but it was painstaking for ICCS to ultimately find the right solution. They tried several tools to accommodate remote course facilitators as well as students connecting from multiple locations. But with each trial run, there were consistently one or two technical issues that prevented the training from working seamlessly for all involved.
The most typical issues were: a) trouble joining the webinar because the user’s browser of choice was not supported and/or b) the requisite software download was not configured correctly on their computer and/or the installation failed. Sessions and facilitators needed to be rescheduled and the costs of their efforts to deploy a course quickly began to outweigh the projected benefits and ROI.
Eventually, a champion within ICCS decided to try CaféX Chime Spaces - our team collaboration and virtual workspace platform. Within a week, they had trialed, tested, and implemented Chime Spaces. The case study details more specifics regarding the evaluation process and end results but, in summary:
- The training sessions started on time
- The facilitator was able to conduct the training remotely
- The training was interactive and engaging because the facilitator was able to present live
- The facilitator was able to direct the students through the material while the students retained control of their own screen
Please go to the CaféX Chime Spaces webpage to learn more.