Insights and updates from the CaféX team
WhatsApp announced a change in their business model earlier this year. They have moved away from a small annual charge and instead are making WhatsApp free to use for all users.
There are many myths around video use in collaboration, but the biggest is probably about the need for high-definition (HD) video. Let's frame the use of video (excuse the pun) by listing the main reasons why we use video in collaboration at all.
The approach to how organizations engage with customers, and the journey that each customer must travel to make a purchase or resolve an issue, typically has a direct impact on the bottom line. However, predicting the exact outcomes for any one...