Insights and updates from the CaféX team
Today I wanted to provide an update on CafeX’s security and compliance initiatives. We have been busy preparing for GDPR and ISO 2700 certification.
Organizations are constantly under pressure to improve their approach to omnichannel. But how? What do customers (and other stakeholders) really want, and how do you deliver?
As the Information Security & Compliance Officer at CaféX, it’s my responsibility to ensure that both our business and customer data remains confidential, available, secure and maintains its integrity. With that in mind, I wanted to provide you with a qu
Today marks the launch of the latest version of Live Assist for Microsoft Dynamics 365. Building upon the already remarkable list of features, this release empowers organizations to do even more to improve their customer service approach, make life easier
We live in a disruptive age, with breakthroughs in cloud, mobile, social and artificial intelligence deployed frequently to deliver new customer experiences.
When somebody mentions Orlando, Florida, one tends to think of fun in the sun and theme park thrills at Disney, Universal, etc. But last week, Enterprise Connect 2018 stole the show as 120 companies in unified communications, contact center technology and
Hello readers and welcome to my second blog post. I wanted to provide you with a quick update on the EU GDPR initiative and what CaféX is doing to ensure we are compliant with the new regulations.
Is your organization wondering how or when to add artificial intelligence (AI) to customer engagement? AI is a misused term. Chatbots that use Natural Language Processing (NLP) and/or Machine Learning *are* Artificial Intelligence and now *is* the time to
When vetting SaaS providers and choosing online collaboration tools, regulatory compliance and information security are key requirements. Here's what CaféX is doing to ensure our chat and workspace software is secure...
Collaboration is key in bringing products to market: when customer needs are the focus, teams have common goals, and the workplace is diverse, everybody wins. Here are 3 takeaways for those unable to attend...
The national language of any country is a near and dear, true treasure to its people. And, these days, we don’t have to go far to find someone who’s bilingual or even multi-lingual. CaféX is no exception...