Insights and updates from the CaféX team
Embedded voice chat has helped drive Fortnite's runaway success by enabling highly interactive shared experiences that transform strangers into a community of friends.
Today I wanted to provide an update on CafeX’s security and compliance initiatives. We have been busy preparing for GDPR and ISO 2700 certification.
Organizations are constantly under pressure to improve their approach to omnichannel. But how? What do customers (and other stakeholders) really want, and how do you deliver?
As the Information Security & Compliance Officer at CaféX, it’s my responsibility to ensure that both our business and customer data remains confidential, available, secure and maintains its integrity. With that in mind, I wanted to provide you with a qu
Today marks the launch of the latest version of Live Assist for Microsoft Dynamics 365. Building upon the already remarkable list of features, this release empowers organizations to do even more to improve their customer service approach, make life easier
We live in a disruptive age, with breakthroughs in cloud, mobile, social and artificial intelligence deployed frequently to deliver new customer experiences.
Hello readers and welcome to my second blog post. I wanted to provide you with a quick update on the EU GDPR initiative and what CaféX is doing to ensure we are compliant with the new regulations.
Is your organization wondering how or when to add artificial intelligence (AI) to customer engagement? AI is a misused term. Chatbots that use Natural Language Processing (NLP) and/or Machine Learning *are* Artificial Intelligence and now *is* the time to
Artificial intelligence (AI) and chatbot integration are transforming customer service, enabling live support agents to add more value but how is ROI calculated? Here's a 3-step model to redirect customer conversations from higher to lower cost...
Halloween is a great time to decorate, wear a costume, and let your personality (or alter ego) out into the light for a day. It’s also a great opportunity for companies to loosen up the day-to-day business atmosphere, encourage employees to...
Customer service agents must be ready to operate in a multi-tasking, omnichannel ecosystem - often utilizing disparate applications - to serve the needs of customers who can be demanding, impatient, and technologically savv...