Come together, work
smarter, wow customers

Supercharge your organization on a global scale
with CPaaS solutions designed to help you
enhance customer engagement, meet face to face
and accelerate projects, all from the cloud.

Our Platform

Embed collaboration in your apps with unprecedented ease to transform your business

Voice

Add audio calling to web pages and apps to connect customers or teams instantly in context

Video

Launch HD video conferences from inside your apps on brand without the usual software download

Document Share

Securely store, view and share documents inside your workflows to better service clients, patients and other stakeholders 

Screen Share

Display a real-time view of your desktop to share presentations, train staff and collaborate among teams

Recording & Transcripts

Capture and store online meetings with easy playback from the cloud to stay compliant and keep all stakeholders informed 

Chat

Add text chat to your apps to enhance engagement with online visitors and enable built-in team conversations

Perfect for customer service, sales and operations

Customer service

Provide HD video calling, live chat and bot-enabled omnichannel customer experiences directly from Microsoft Dynamics 365 CRM.

Sales

Convert leads faster with content engagement, cobrowsing, and informed video conversations right from your website and apps.

Operations

Equip your back office with persistent meeting spaces that bring people, tools and processes together to get the job done faster.

Latest by CaféX

 

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Videos & Webinars

Webinar: All the Latest With CRM/Dynamics 365 Omnichannel Solution Co-developed by Microsoft and CafeX

Listen to CafeX and MSDynamicsWorld discuss an omnichannel customer engagement solution for Dynamics 365 that helps teams deliver faster, more intelligent sales, service, and support to accelerate revenue, improve resolution times and satisfaction ...
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Blogs

How CaféX Ensures Secure Live Chat & Secure Team Workspaces

When vetting SaaS providers and choosing online collaboration tools, regulatory compliance and information security are key requirements. Here's what CaféX is doing to ensure our chat and workspace software is secure...
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Whitepapers

Nemertes – Achieving the Promise of Pervasive Collaboration

Nemertes Research highlights how the unmet promises of WebRTC are being addressed through pervasive collaboration solutions that reach everyone, everywhere

What you can do

  • Embed collaboration

    Use our platform APIs to add one-click cobrowsing, voice & video calling and much more to your apps.

  • Supercharge your CRM

    From bots to live chat and visual assistance, power omnichannel experiences in Microsoft Dynamics 365. 

  • Meet more easily

    Collaborate with everyone, everywhere in face-to-face meetings that are effortless to set up and join. 

  • Work smarter

    Bring all the right people, information and tools into one place to accomplish objectives more efficiently.

  • Resolve issues faster

    Switch effortlessly between channels with context preserved to improve first call resolution and loyalty.

  • Streamline projects

    Create persistent meeting spaces to share media and track actions with a full audit trail for compliance.

Connect with us

Connect with us to learn more about how CafeX can help your business.

Get in touch