Come together, work
smarter, wow customers

Supercharge your organization on a global scale
with CPaaS solutions designed to help you
enhance customer engagement, meet face to face
and accelerate projects, all from the cloud.

Our Platform

Embed collaboration in your apps with unprecedented ease to transform your business

Voice

Add audio calling to web pages and apps to connect customers or teams instantly in context

Video

Launch HD video conferences from inside your apps on brand without the usual software download

Cobrowse

Assist online visitors and remote employees - see what they see, click thru, annotate, push files and more

Screen Share

Display a real-time view of your desktop to share presentations, train staff and collaborate among teams

Short Code

Transition effortlessly between communication channels by sharing a simple code with customers, agents or teams

Document Share

Securely store, view and share documents inside your workflows to better service clients, patients and other stakeholders 

Recording

Capture and store online meetings with easy playback from the cloud to stay compliant and keep all stakeholders informed 

Chat

Add text chat to your apps to enhance engagement with online visitors and enable built-in team conversations

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Packaged Applications

Test-drive turnkey applications built on our platform and trusted by top global brands

CUSTOMER ENGAGEMENT la365-logo.png

Revolutionize digital customer service on Microsoft Dynamics 365. Provide personalized omnichannel assistance ...

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COLLABORATION meetings-logo.png

Video meetings are now a click away, even within your business apps. Maximize productivity and maintain context by...

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WORKFLOWS spaces-logo.png

Overdeliver on outcomes with virtual data rooms that are structured around projects and powered by persistent collaboration ...

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Perfect for customer service, sales and operations

Customer service

Provide HD video calling, live chat and bot-enabled omnichannel customer experiences directly from Microsoft Dynamics 365 CRM.

Sales

Convert leads faster with content engagement, cobrowsing, and informed video conversations right from your website and apps.

Operations

Equip your back office with virtual workspaces that bring people, tools and processes together to get the job done faster.

What you can do

  • Embed collaboration

    Use our platform APIs to add one-click cobrowsing, voice & video calling and much more to your apps.

  • Supercharge your CRM

    From bots to live chat and visual assistance, power omnichannel experiences in Microsoft Dynamics 365. 

  • Meet more easily

    Collaborate with everyone, everywhere in face-to-face meetings that are effortless to set up and join. 

  • Work smarter

    Bring all the right people, information and tools into one place to accomplish objectives more efficiently.

  • Resolve issues faster

    Switch effortlessly between channels with context preserved to improve first call resolution and loyalty.

  • Streamline projects

    Create virtual workspaces to share media, request approvals and trigger notifications.

Companies already on the journey with CaféX

Connect with us

Connect with us to learn more about our CPaaS offerings and see how CaféX can help you.

Get in touch