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Are you caught in the cloud collaboration conundrum?

Software as a service (SaaS) has revolutionized software delivery by utilizing the cloud to provide features faster while reducing the costs of maintaining traditional IT systems. Even though your company may be reaping the benefits of using office software or messaging software from the cloud, when it comes to working with other companies, or your customers, SaaS providers have not resolved some of the fundamental problems that on-premises solutions have always had.

Put simply, it can be difficult to open the boundaries of your cloud tenancy, so that you can collaborate together with your partners from other organizations. Typically in SaaS, a tenant provides an environment isolated from other businesses and people who may be using the same cloud infrastructure. The tenant becomes the stronghold for your company’s data. But when it is time to collaborate, your users are faced with difficulties they have to overcome to work effectively with people outside of your ecosystem.

Email fails to meet the requirements for external collaboration

When two organizations want to use tools or applications that are not compatible with each other, users end up dropping to the lowest common denominator. Confronted with ineffectual ways to collaborate, users have to find other ways to work together. They end up sending emails with screenshots or PDFs for review. It’s ineffective, for the following reasons:

  • Emails get lost
  • Comments lose context
  • Documents get duplicated needlessly
  • Confusion follows

This is assuming that your security policy even allows emails to be sent unmasked or doctored. Duplication is not just inefficient, it is also a concern for your security compliance; it becomes impossible to withdraw or monitor access to your content once it makes it outside of your SaaS fortress.

CafeX understands that SaaS has to be accessible for collaboration to be effective and it is also important that you use the services that you and your partners already have, rather than replacing them. Challo helps enterprises collaborate with each other using secure workspaces to:

  • Coordinate and hold meetings
  • Share content from disparate sources
  • Collect actions and outcomes
  • Give equivalent access and functions to all collaborators

These workspaces become a place for members to focus on a specific topic. Workspaces should collate emails, discussions, and material together so everything is organized and nothing is lost.

Email is not just inefficient; it is also a concern for your security compliance.

Instead of uploading dozens of copies of files, you should be linking to the files in Google Drive or Microsoft Office 365. Challo has application integrations so that members of a workspace can see the live documents to work on, instead of a temporary, or out of date copy of the original. For your partners, who do not use the same tools as you, Challo provides a view for them to use and comment on the document, as if they were using your office suite. Then the changes you make have to be available to workspace members. There’s no need for duplication and your application toolsets become ubiquitous. With no duplicates, you maintain control of content.

Challo lets you manage the permissions for each workspace, to give members access to the content shared. There is no need to give access to individuals on each tool set you use. It means that teams in different companies can work together across the boundaries set by their SaaS providers.

Challo has a security model that is easy for business and technical users to understand. It provides a set of security configurations for you to control exactly what can be shared. Auditing tracks who adds, changes or removes content across your workspace.

Summary

Sharing information with external partners is difficult and usually ends with:

  • Duplicated content
  • Incompatibility using each other’s tools
  • By-passing compliance and traceability

With a Challo Track:

  • Members work on the same live content
  • Members can continue to use the tools they are familiar with
  • Permissions are transparent, and tracked across workspace content

If you want to find out more about Challo, or have any questions, don’t hesitate to contact us or request a meeting for a demo.

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