Case Study: JurisLink

JurisLink legal conferencing services uses CaféX’s WebRTC platform to make it simple for attorneys to set up virtual, secure video conferences with clients in correctional facilities, saving up to $1,400 tax dollars per attorney-client meeting.

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CaféX Brochure

CaféX provides leading real-time customer engagement solutions. Live Assist software connects customers to enterprise experts from within mobile and web applications.

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Frost & Sullivan Grants CaféX New Product Innovation Award

CaféX is granted Frost’s 2014 North American New Product Innovation Award in Mobile and Web Customer Engagement Solutions. Highlights include in-app collaboration, live assistance, and the ability for consumers to switch seamlessly between web chat, voice, video and other channels with contextual data preserved and passed to the contact center for advanced treatment.

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Whitepaper: Live Assist for Mobile Customer Engagement

Read Dr. E. Brent Kelly’s synopsis of steps innovative companies are already taking to craft engagement-enabled mobile applications equipped with live assistance and self-service capabilities to deliver a transformational experience and drive very high levels of customer satisfaction.

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CaféX Fusion Client SDK Data Sheet

Description of CaféX Fusion Client Software Developer Kit and back-end components that enable web developers to integrate voice, video, instant messaging, presence and application event sharing seamlessly within business applications across mobile (iOS and Android) and desktop (JavaScript) platforms

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CaféX Brochure for Financial Services Firms

Driving customer-centric B2C collaboration experiences for mobile banking via enhanced mobile self-service and contact center solutions, including visual IVR that extends existing VXML infrastructure to mobile applications with user data capture for contextual call routing to agents

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