CaféX provides leading real-time customer engagement solutions. Live Assist software connects customers to enterprise experts from within mobile and web applications.
Frost & Sullivan Grants CaféX New Product Innovation Award
CaféX is granted Frost’s 2014 North American New Product Innovation Award in Mobile and Web Customer Engagement Solutions. Highlights include in-app collaboration, live assistance, and the ability for consumers to switch seamlessly between web chat, voice, video and other channels with contextual data preserved and passed to the contact center for advanced treatment.
Whitepaper: Live Assist for Mobile Customer Engagement
Read Dr. E. Brent Kelly’s synopsis of steps innovative companies are already taking to craft engagement-enabled mobile applications equipped with live assistance and self-service capabilities to deliver a transformational experience and drive very high levels of customer satisfaction.
CaféX Fusion Client SDK Data Sheet
CaféX Brochure for Financial Services Firms
Driving customer-centric B2C collaboration experiences for mobile banking via enhanced mobile self-service and contact center solutions, including visual IVR that extends existing VXML infrastructure to mobile applications with user data capture for contextual call routing to agents